Creation of credit memo

[Former Member]

Hi

I started creating a credit memo request. I filled all the item data. But the processing status is displayed as 'incorrect'. When i leave the tab ' reason for rejection' blank , i get the processing status as 'processed'. I dont understand the relation.

When i try creating a memo(with request whose status is 'processed'), I am getting the status of memo also as 'incorrect'. I find the error message" order type ' credit memo request' cannot be used to create billing type 'credit memo'".

I am not able to find a solution to overcome this and complete the creation of Credit memo.

Pl suggest

[former_member737313 · Accepted solution]

Hi,

Kindly confirm weather it is Reason for rejection or Order reason which you are talking about.

By the way to crate the memo both the order reason and the reason for rejection should be blank.

Now check which docu type u r selecting for the credit memo request and credit memo.

Pls Reward if helpful

With Regards,

Ranjith

[Former Member]

Hi

Check in VOV8 for the order type CR, whether G2 is is assigned to order related billing type.

Regards