XI alerts going to email or SMS but not both at same time

[Former Member]

We have configured XI alerts for PI 7.0 on Solaris and Oracle backend. But when the alerts are generated they go either to email or go as text SMS to mobile, depending on which address is given first in the user master record of the recepient. Is there a way to send alerts to both email and mobile at same time.

[Former Member]

Hi Clarence DCruz

follow Mobile Push Alert Configuration guide mentioned in SAP note 937659.

Go to the backend, open transaction SPRO and then you are in IMG - this is the place they talk about. Not a separate config guide on the WEB.

On SPRO, click SAP Reference IMG -> Plant Maintenance and customer Service -> Maintenance and Service Processing -> Mobile Asset Management.

There you see all configurations for MAM - and so for Push alert. It is the last setting. If you do not se it, check the PLUGIN you use on the backend. I guess it will be available after Version PI2004 not with PI2003.....

Also you may follow these links

Auto triggering of alerts

Check the below blog on step by step process configuration from Michal.

https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/2328. [original link is broken] [original link is broken] [original link is broken]

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

For BPM

Also check this

/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated

/people/sap.user72/blog/2005/01/14/alert-management--improving-monitoring-of-your-landscape

/people/sap.user72/blog/2005/03/03/alert-management--use-it-in-ccms-to-shorten-response-times-for-business-critical-situaltions

http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/content.htm

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/003de490-0201-0010-68a4-bf7a1e1f... -- Monitoring in XI 3.0

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function

/people/community.user/blog/2006/10/16/simple-steps-to-get-descriptive-alerts-from-bpm-in-xi

Hope this helps!

Regards,

Sandeep Sharma

PS if helpful kindly reward points

[Former Member]

May be you can create 2 same kinb of alerts one for SMS and one for email

Ps: if helful please reward point