ISSUE related to rebates

[Former Member]

hi all

i have an issue with rebate settlement.user have done

partial settlement of amount 1000 and final settlement

of zero value at same date.but that he found that he have

done mistake and no amount should be given to customer.

then he canceled the partial settlement document-credit memo and credit memo request by giving reason for rejection. but issue is in report syteme is showing open accrual.

what i should do to revers the partial settlement accrual.

regds

alicia,

[Former Member]

Hi Alicia,

Hi Alicia,

What type of reason for rejection did use in your Sales order?

What is your Requirement?

If your requirement is to cancel the partial settlement completely

Then you have to follow this procedure.

Go to IMG screen,

Sales & distr-Sales—Sales document—Sales document item-- Reasons for rejection.

Click on reason for rejection. Please go through you reason for rejection which your user has used in Sales order.

Enable NRP (Not relevant for Printing), BIC (Not relevant for Billing).Then save it and go to change mode of Sales document and you use this reason for reason for rejection in Sales order and save the sales order.

Go to Document flow then it will show you the document is complete.It will not show you any open items.

Hope this will helpful to you.

Regards,

Syed.Baba Fakruddin

If you have any doubts please get back to me.