Paper tray problem

[Former Member]

Hi experts,

i have this printer problem for a few weeks now..

here's the story:

i installed a new driver for printer ricoh aficio 3235C

driver: aficio 3235C PCL6

device type: HPLJ4000

the printer is working fine but user has requested paper tray should be in tray 3

i changed all the settings to tray 3, in spad output device 'default tray' to Paper tray 3 and 'paper tray info' tick the tray 3 box.

printer settings in control panel were also changed to tray 3

after testing, user claims its still printing in tray 1

so i installed the device type recommended in note 458047

the new device type is ZA001014.

after testing, the user tells me its still tray 1.

what should i check here?

did i miss any settings?

hope someone could help.

thanks!

[Former Member]

Hi,

Pls check the user default settings for the printer. That might be set as tray1.

Regards,

Maheswaran

[Former Member]

I've checked all the printer settings in sap and os level. everything is set to tray 3. but the output still prints in tray 1.

any idea what should i check or test?

do i have to restart the server for the settings to take effect?

thanks!

[Parthis]

Hi,

Have you fixed that isse?!

Thanks,

Parthi

[Former Member]

not yet.

printer settings in windows are all set to Tray 3.

still printing from Tray 1.

any idea?

Regards,

Berns

Edited by: Bernadette Yu on Apr 22, 2008 11:06 AM

[Former Member]

Hi,

Might be silly,

But ask your users to use the same device type which you have made the settings for taking the print out.

Regards,

Vamshi.