Grey (blank) EWA reports generated for Portal systems

[Former Member]

I am attempting to set up EWA reports for J2EE systems. At this stage despite all efforts I continue to get grey rated (blank) reports generated for our Portal systems.

As far as I can tell all required components are installed correctly (Wily, SMD server, SMD agents etc).

This problem seems to be restricted to our Portal systems as report data is being generated for our XI J2EE engines with the same SMD components installed.

CGA collection jobs are running successfully against the managed Portal systems, and I have attempted to manually generate reports via transaction DSA in the Solution Manager system, using an uploaded service data xml file generated with the SMD/services utility. This also results in a blank report.

Our systems comprise the following components:

Wily v7.1

SMD 13 on Solution Manager and managed systems

Solution Manager 4.0 SP13: (ABAP):

SAP_ABA 700 0013 SAPKA70013

SAP_BASIS 700 0013 SAPKB70013

ST-PI 2005_1_700 0006 SAPKITLQI6

PI_BASIS 2005_1_700 0013 SAPKIPYJ7D

SAP_BW 700 0015 SAPKW70015

SAP_AP 700 0009 SAPKNA7009

BBPCRM 500 0009 SAPKU50009

CPRXRPM 400 0010 SAPK-40010INCPRXRPM

ST 400 0013 SAPKITL423

BI_CONT 703 0008 SAPKIBIIP8

ST-A/PI 01K_CRM560 0000 -

ST-ICO 150_700 0011 SAPK-1507BINSTPL

ST-SER 700_2006_2 0004 SAPKITLOK4

Solution Manager (J2EE):

sap.com SAP_JTECHF 7.00 SP13 (1000.7.00.13.0.20070812015644)

sap.com ISAGENT 7.00 SP13 (1000.7.00.14.0.20070927052333)

sap.com SAP-JEE 7.00 SP13 (1000.7.00.13.0.20070812015311)

sap.com SAP-JEECOR 7.00 SP13 (1000.7.00.13.0.20070907082334)

sap.com BASETABLES 7.00 SP13 (1000.7.00.13.0.20070812013638)

sap.com CORE-TOOLS 7.00 SP13 (1000.7.00.13.0.20070812014121)

sap.com JLOGVIEW 7.00 SP13 (1000.7.00.13.0.20070812001600)

sap.com JSPM 7.00 SP13 (1000.7.00.13.0.20070812001700)

sap.com CAF 7.00 SP13 (1000.7.00.13.0.20070809092315)

sap.com UMEADMIN 7.00 SP13 (1000.7.00.13.0.20070809093947)

sap.com ADSSAP 7.00 SP13 (1000.7.00.13.0.20070812011854)

sap.com BI_MMR 7.00 SP13 (1000.7.00.13.0.20070812013749)

sap.com CAF-UM 7.00 SP13 (1000.7.00.13.0.20070809092324)

sap.com KM-KW_JIKS 7.00 SP13 (1000.7.00.13.0.20070812014519)

sap.com SAP_JTECHS 7.00 SP13 (1000.7.00.13.0.20070812015951)

sap.com BI_UDI 7.00 SP13 (1000.7.00.13.0.20070811190400)

sap.com LM-SERVICE 7.00 SP13 (1000.7.00.13.0.20070812001200)

sap.com LM-TOOLS 7.00 SP13 (1000.7.00.13.0.20070906104634)

Among many, many others, the following notes and documentation has been followed:

976054 Availability of EWA for Non ABAP components

1010428 End-to-End Diagnostics

762969 - Grey rating for Earywatch Report

EWA guide for NON-ABAB components

SAP Solution Manager 4.0 End-to-End Root Cause Analysis Installation Guide

762969 - Grey rating for Earywatch Report

. . .

And of course all the Wily & SMD installation guides.

Please let me know if there is any other information required. I'm posting this in the hopes that someone else has had this problem and has been able to resolve it. I have read though what seems like hundreds of threads on SMD setup problems, however not many that describe the problem I'm having exactly.

Many thanks in advace.

Tim

[Former Member · Accepted solution]

Hi Stephan,

You're on the right track! When I try manually generate reports for our XI systems via uploaded service data, I only get valid report data if I generate report with graphics - otherwise the report is blank.

Alas with the Portal systems, I get no report data either way.

The XML storage table does contain data (with XI & Portal systems) - so comms with the J2EE is working.

Thanks for your help.

Tim

[stephan_prat · Accepted solution]

And what about "Java Performance Check" node. Can you see something under nodes below?

If you see something, try to generate the report from here. If nodes are empty please export the xml content of node "SMD Data Retrieval" and send me it by mail.

Stephan

[Former Member · Accepted solution]

Hi Stephan,

I get no data under Java Performance checks. I have emailed you exports of SMD Data Retrieval.

Many thanks and regards,

Tim

[stephan_prat · Accepted solution]

Hi Tim,

I can see Introscope and Garbage Collection data in these files. So DSA should be able to handle them.

Could you please check the version of ST-SER? Recommended is ST-SER 2007_1 SP5 or 2008_1.

Best regards,

Stephan

[Former Member · Accepted solution]

Thanks very much you have been very helpful. I have updated ST-SER to 100_2007_1, I now get report data.

Regards,

Tim

[stephan_prat]

Hi Tim,

Have you tried to generate the report with graphic? When you jump in DSA (double click on little glasses), can you see something under node "Java Performance Check"? Under "SMD Data Retrieval"? On this last node you should see an xml file splitted in the "XML Storage Table". If the table is empty maybe you have a communication problem with the Java stack (Destination WEBADMIN).

Regards,

Stephan