cancel
Showing results for 
Search instead for 
Did you mean: 

Sold to Party and Reported need to be filled Automatically

Former Member
0 Kudos

HI Gurus

We are inprocess of implementing Service Desk in Solution Manager 4.0 with SP14. We have done one to one users and Business Partners. We wanted to have Sold to party "1" and Reported by field to be filled automatically.

Can any one give me idea how i can configure?

Points will be rewarded for helpful answer

Thanks in advance

Bhaskar K

Accepted Solutions (1)

Accepted Solutions (1)

michael_fallenbchel
Active Participant
0 Kudos

HI bhaskar,

try to go to transaction IB52, chose installation 1 , chose your relevant system on the left, chose "Goto" --> "Partner" on which you can add your Sold-to-party for example

This should solve your problem, regards

Michael

Former Member
0 Kudos

Also adjust your Partner Determination Procedure accordingly, e.g. the Access Sequence for the partner functions "Sold to Party" and "Reported by" should be "Determination via iBase". This will get the info from the iBase as described above.

Edited by: Per Ricktun on Apr 2, 2008 12:55 PM

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi bhaskar,

Have you assigned the username of the person who creates the msg in the emloyee role? The username must be the same with the username you log on to the satellite system where you create the msg.

Hope this helps.

Best regards,

Roula

Former Member
0 Kudos

Hi All

Thanks for the reply. I already did everything you guys mentioned. Problem here is we are trying to submit from the Enterprise portal.

Any ideas on submiting from the portal ?

Thanks

Bhaskar