Impossible to save Activities in EIC

[Former Member]

Hi Experts,

I'm currently working on an EIC implementation project, but we seem to be running into one problem after another. Currently we are experiencing a showstopper of a problem because it appears to be impossible to save an activity. After confirming the employee in the webclient and filling in all the required fields for an activity, the save activity function does not appear to work. After clicking on 'save and update activity' button I get two green messages, one saying that the activity was saved and the other that not all objects could be saved. I also get a red message that the activity was not saved. The latter reflects the truth as no activity gets saved.

We are working on a SAP ECC 6.00 system with EHP 2 installed and with service package level 5.

I also have access to a test system from my own company which has EHP 2 installed without any further service packs, and saving an activity works fine there.

I've been breaking my head to find any differences in customizing that could cause my being able to save an activity in the one system but not in the other. However I've been unable to find anything. If anyone could shed any light on this problem it would be greatly appreciated.

Kind regards,

Erwin van 't Hoff

*PS my translations of SAP terms and fields may not be 100% correct as the webclient I'm working on is available in Dutch only

[Pazahanick_Jarr · Accepted solution]

We had the same issue and I would review the case management section as that is what we did to resolve ours.

In addition I would check out www.eicexperts.com as they have participated in multiple implementations and have a lot of expertise.

[Former Member · Accepted solution]

Could you give me a little more detail of what you did in the case management section of the IMG to enable you to save activities?

I know for instance (by having the luxury of access to two systems) that it is possible to simulate the same error if you do not assign the EIC activities to a number range. However we have assigned the EIC activities to the standard number range on the customer's system and it is still not possible to save activities.

[Pazahanick_Jarr · Accepted solution]

This is what we did.

1. Go to IMG->SAP NetWeaver->Application Server->Basis Services->Case Management -> Create/Change Case Record Model.

2. Press the button Change RMS

3. In F4 help select 'HREIC_ACTIVITY' and click on continue.

4. Open the folder 'HR: Activity in EIC -> Record and Case Record Model'

5. Open the context menu of Modeler for EIC Activity Case Files

6. Click on 'Create'.

7. Press button Model Attributes

8. Write 'EIC-Activity' as short description

9. Generate a Unique ID with the button in Unique ID field

10. Select 'Yes' in 'Do Not Archive Document' and 'Case Management Records' in Application Area for Licensing.

11. Click on Continue.

12. Select the Root Model Entry.

13. Click on button Create Node, and select Create one Level Below.

14. Fill the fields as follow

Description: EIC BOR-Object

Node Type: Model Node

At least 1 Maximum * Instances

Elmnt Type HR: BOR Objects for EIC Activity

ID : HREIC_SPS_ACTIVITY_BOR

Visible in Role: All Roles

ID: *

Relationship:

ID:

Context: Flag

12.03.2008 Page 3 of 8

Note 1052082 - EIC: Customizing of Case Record Model

List No:

Attrib.: ANCHOR

Val.: EMPLOYEEANCHOR

15. Click on Copy to Model button

16. Select the Root Model Entry.

17. Click on button Create Node and select Create one Level Below.

18. Fill the fields as follow

Description: Activity Contacts

Node Type: Model Node

At least 0 Maximum * Instances

Elmnt Type HR: BOR Objects for EIC Activity Contact

ID: HREIC_SPS_ACTIVITY_CONTACT_BOR

Visible in Role: All Roles

ID: *

Relationship:

ID:

Context: Flag

List No:

Attrib.: ANCHOR

Val.: EICCONTACT

19. Click on Copy to Model button

20. Select the Root Model Entry.

21. Click on button Create Node and select Create one Level Below.

22. Fill the fields as follow

Description: Related Activities

Node Type: Model Node

At least 0 Maximum * Instances

Elmnt Type: HR: EIC Activity

ID: HREIC_SPS_ACTIVITY_CASE

Visible in Role: All Roles

ID: *

Relationship:

ID:

Context:

List No:

Attrib.: ANCHOR

Val.: EICRELACT

Context: Flag

12.03.2008 Page 4 of 8

Note 1052082 - EIC: Customizing of Case Record Model

List No:

Attrib.: CASE_TYPE

Val.: E_AC

Context: Flag

List No:

Attrib.:PATH_POSITION

Val.:

Context: Flag

List No:

Attrib.: WI_ID

Val.:

23. Click on Copy to Model button

24. Select the Root Model Entry.

25. Click on button Create Node, and select Create one Level Below.

26. Fill the fields as follow

Description: Activity Attachments

Node Type: Model Node

At least 0 Maximum * Instances

Elmnt Type EIC: Activity Attachments

ID: HREIC_SPS_ACTIVITY_DOCUMENTS

Visible in Role: All Roles

ID: *

Relationship: Relation 3: HR Administrative Services

ID: H3

Context:

List No:

Attrib.: ANCHOR

Val.: EICACTATTACHMENT

27. Click on Copy to Model button

28. Select the Root Model Entry

29. Click on button Create Node and select Create one Level Below.

30. Fill the fields as follow

Description: Activity Followups

Node Type: Model Node

At least 0 Maximum * Instances

Elmnt Type: HR: Followup BOR Objects for EIC Activity

ID: HREIC_SPS_ACTIVITY_FOLLUP_BOR

Visible in Role: All Roles

ID: *

12.03.2008 Page 5 of 8

Note 1052082 - EIC: Customizing of Case Record Model

Relationship:

ID:

Context: Flag

List No:

Attrib.: ANCHOR

Val.: EICFOLLOWUP

31. Click on Copy to Model button

32. Select the Root Model Entry.

33. Click on button Create Node, and select Create one Level Below.

34. Fill the fields as follow

Description: EIC SLA

Node Type: Model Node

At least 0 Maximum * Instances

Elmnt Type: HR: SLA BOR Objects for EIC Activity

ID: HREIC_SPS_ACTIVITY_SLA_BOR

Visible in Role: All Roles

ID: *

Relationship:

ID :

Context: Flag

List No.:

Attrib.: ANCHOR

Val.:EICSLA

35. Save

36. Select the root of the Model Entry hierarchy and expand all the hierarchy.

37. Activate ( the icon is on the right side of the panel in the middle

).all the children.

38. Click on 'Model' button

39. Navigate: Administration -> Transport Entry

40. Insert your Work-bench request and Save.

Case Record Model delivered by SAP

41. Go to IMG->SAP NetWeaver ->Application Server->Basis Services->Case

Management -> Define Case Types

42. Switch to Change mode

43. Click on 'New Entreis' button

44. Fill the fields as follows:

a) Case Type 'E_AC'

b) Name HR: Employee Interaction Center Activity

c) RMS ID HREIC_ACTIVITY

d) Case Rec. Model SRM_MOD02 423729B1E04D72E9E10000000A114D

e) Element Type ID(Rec) HREIC_SPS_ACTIVITY_RECORD

f) Element Type ID (Case) HREIC_SPS_ACTIVITY_CASE

g) Element Type ID (Notes) HREIC_SPS_ACTIVITY_NOTES

h) Attrib.Profile HR: Attribute Profile for

i) Funct. Profile HR: Function Profile for

j) Status Profile HR: Status Profile for EI

k) Text Profile HR: Text Profile for the

l) Terminology

m) Process

n) No.Range 01

45. Save

Assign a new Case Record Model to a Case Type

Follow exactly the following steps, otherwise you can damage several EIC Activity functionalities:

46. Go to TA SRMREGEDIT.

47. In the Registry Entity tree navigate to: Application Registry->S_AREA_CMG->SCMG_SP_CASE_RECORD->HREIC_SPS_ACTIVITY_RECORD

48. Double click on HREIC_SPS_ACTIVITY_RECORD

49. Go to Connection Parameter Values tab.

50. Switch to change mode.

51. Select line with Parameter ID : MODEL_ID

52. Click on Create

53. Select in the ID three: RMS_ID->HREIC_ACTIVITY

54. In Change Parameter Value pop up press the F4-Help for Parameter Value

55. Select your new Case Record Model

56. Click on continue

57. Save

58. Go to IMG->SAP NetWeaver ->Application Server->Basis Services->Case Management -> Define Case Types

59. Select Case Type 'E_AC' line and click on Details

60. Switch to Change mode

61. Click on F4-help of 'Case Rec. Model'.

62. Select Area ID 'S_AREA_CMG'

63. Select the new Case Record Model.

64. Save

On a side note I would high recommned having one person on the team that has been through an ERP EIC implementation in the past as there are lots of "gotchas" and areas that are very complex.

[Former Member · Accepted solution]

Many thanks

[former_member205503 · Accepted solution]

Hi Jerret,

we refered to your solution and configured accordingly but still we are getting the same message

we are at the following support pack level

EA-HRRXX6040011--SAPK-60411INEAHRRXX

please help

Regards,

Nirmit

[Pazahanick_Jarr · Accepted solution]

Hi Trainee

If you are on EHP4 there is no need to follow those steps as they were only to resolve issues in earlier versions.

You have to ensure you have all the base configuration set up for the Employee Interaction Center to start working. What is the specific error that you are getting.

Regards,

Jarret