How to Delete a Service Desk Messages

[Former Member]

Hi

We are in process of Service Desk implementation and we transported everything related to Service Desk and we did some testing with 2 users. Now we have some where around 200 test Tickets are there in production.

Can any one please tell me how to delete that tickets.

Point will rewarded for the helpful answer

Thanks in advance

Bhaskar

[Former Member · Accepted solution]

You typically cannot delete a transaction in a SAP system (in general and also in this case).

You have to archive it by using the SARA-transcation.

This is to ensure a consistency in the transaction data.

Best Regards

Peter Michael

[Former Member · Accepted solution]

Hi Peter

What Object needs to be selected after executing this command SARA? and when i archive the message will not be shown in our CRM_DNO_Monitor screen?

Thanks

Bhaskar

[Former Member · Accepted solution]

I think it is the CRM_SERORD object.

/PM