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CRM4.0 Customization


I want to know whether customisation of CRM4.0 business packages is possible.

I want to bring the CRM business package in JDI(Java Development Infrastructure) and customise as per my requirement.This is possible for ESS/MSS.

If it is possible please send me relevant documents or links

What is the difference between CRM4.0 and CRM2007.

Is CRM2007 is also called CRM5.0?

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