I want to know whether customisation of CRM4.0 business packages is possible.
I want to bring the CRM business package in JDI(Java Development Infrastructure) and customise as per my requirement.This is possible for ESS/MSS.
If it is possible please send me relevant documents or links
What is the difference between CRM4.0 and CRM2007.
Is CRM2007 is also called CRM5.0?