Create Support Message via Help - Limitation for certain people

[michael_fallenbchel]

Hi,

i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.

I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?

Thanks in advance

Michael

[Former Member]

1.) Don't configure those individuals as business partners

2.) Don't give them any message creator security roles

[michael_fallenbchel]

Thanks for your replies, but this doesn't solve my problem

1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan

2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...

regards

Michael

[michael_fallenbchel]

Hi,

sorry for my late answer - but I solved the problem on my own.

For those who wants to know: Look at note 621927, it's old, but it helps

[Former Member]

Hi

You will normally limit the access to create new messages by using the roles in the Solution Manager system and not in the satellit systems.

Also look at note 834534.

Best Regards

Peter Michael