Price change after invoice receipt

[Former Member]

Hi All,

I am pretty new to SD and was wondering how this scenario would best be handled.

Customer has ordered and received. He receives invoice and realizes his price was incorrect (in this case, to high). We decide to extend the concession to the customer and resubmit the invoice with the corrected price. What is the best way to handle that in SAP?

Thanks in advance!

[former_member217082 · Accepted solution]

Hi

If the price is incorrect then you have to go for INVOICE CORRECTION REQUESTS doc type.

Invoice correction requests doc type is RK.

this doc type is used to raise the credit memo if the price is wrongly charged to the customer or if the quantity received by the customer is less when compared to the invoice quantity

to nullify this we use invoice correction request to raise the credit memo.

Ex1 : price wrongly charged

billed quantity - 10

actual price billed - 100

new price -95

so the price variation is Rs.5/- . so to nullify this we use doc type RK where in we enter the new price and at the invoice we get the credit memo for the difference amount

Ex2 : Quantity wrongly billed

acutal quantity billied in invoice - 10pcs

customer received quantity - 8pcs

so here also there is a variation of 2pcs for this 2 pcs we enter and we raise the credit memo.

when you create a order with doc type RK with reference to invoice no .you get 2 item categories G2N & L2N. go to L2N line item and if it is price change the pirce and if it is quantity change the quantity.and when you raise the invoice you get the credit memo for the difference price or qauntity.

SAP has delivered RK doc type mainly with the intention to create these differences only , but there could be scenarios where you have to raise debit memos also .for that you dont have doc type .so copy RK doc type to ZRK. and change in the copy controls also. and in the item category L2N . you have the sales doc type as K which is cerdit memo . now when you create a for debit memo. change it to L and put MRP type as D. even for standard also plz check while creating these settings in the item category L2N

Regards

Srinath

Edited by: sri nath on Mar 21, 2008 5:25 AM

[former_member183879]

There are 3ways in SAP to handle this.

1. For the extra invoice, we can create a Credit memo request and a Credit memo to the customer. Thus the extra amount will be handed over to the customer.

2. Creation of Invoice correction requests which will rectify the differences.

3. Invoice cancellation: In this case, we can cancel this invoice through VF11 tcode and then create a new invoice for the sales order in VF01

To enable any of these scenarios, we need to do the necessary configurations for them.

Hope this helps you

[Former Member]

Steve,

Some clients just create a credit memo request and send the credit memo to the customer if the customer was wrongly invoiced.

Regards,

Ajai.

[Former Member]

hi,

Invoice Correction Requests

Definition

A sales document used in complaints processing to correct the quantity or price of one or more items in an invoice.

The invoice correction request is the same as the differential credit memo in the SAP R/2 System.

Use

You can create an invoice correction request if the wrong prices have been calculated for the customer. The invoice correction request can be automatically blocked by the system until it has been checked.

The system calculates the difference between the amount that was originally calculated and the corrected amount for each item.

Once it has been approved, you can remove the block. The system creates a credit memo with reference to the invoice correction request. If the remaining amount is positive, the total value does not have a + sign, if the remaining amount is negative, the total value has a – sign.

regards

sadhu kishore