Urgent: Error when Installing SMD_AGENT?

[Former Member]

Hi,

I doing installation with a root access and I don't know why is it not creating user smdadm. Can someone help me?

ERROR 2008-03-20 13:16:30.920 [syuxcuser.cpp:1704]

CSyUserImpl::addToOS(const CUserData& data, ISyProgressObserver* )

FSL-01002 Unable to create account user="smdadm". UX: /usr/sbin/useradd: ERROR: Unable to create the home directory: Operation not applicable. (return code 12)

This urgent, I would really appreciate your fast reply.

Thanks,

[Former Member · Accepted solution]

Hi Markus,

I was able to install SMD AGENT successfully. Now the problem i'm getting is when I start smd agent, i get the following error.

cd /usr/sap/SMD/J98/scripts

>> ./smdstart.sh

./smdstart.sh

_________________________________________________________________________

SAP Solution Manager - Diagnostics Agent - Copyright (c) 2007 SAP AG

_________________________________________________________________________

[-] Prerequisites

----

---

Max open files limit .. OK

/usr/sap/SMD/exe/smdstart.sh: usage: ulimit [ -HSacdfnstv ] [ limit ]

/usr/sap/SMD/exe/smdstart.sh: test: argument expected

sap-*1:smdadm 13% ^C

sap-*1:smdadm 13% ./smdstart.sh

Also, Even when I try to stop it. I get the following errors.

./smdstop.sh

________________________________________________________________________

SAP Solution Manager - Diagnostics Agent - Copyright (c) 2007 SAP AG

_________________________________________________________________________

[-] Stopping SAP HOST CONTROL

----

---

27.03.2008 16:17:11

StopService

FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()

[-] Shutdown Diagnostics Agent SMD /98 with user smdadm

----

---

!! ERROR !! Diagnostics agent is not running.

_________________________________________________________________________

SAP Solution Manager - Diagnostics Agent - Copyright (c) 2007 SAP AG

_________________________________________________________________________

[-] Prerequisites

-

---

Max open files limit .. OK

/usr/sap/SMD/exe/smdstart.sh: usage: ulimit [ -HSacdfnstv ] [ limit ]

/usr/sap/SMD/exe/smdstart.sh: test: argument expected

How can I solve this problem?

Thanks,

[markus_doehr2 · Accepted solution]

Note 1109366 - Diagnostics Agent SPS 13 Installation issues describes the problem (and a solution)

Markus

[Former Member]

Hi Markus,

That was Excellent reply. I was able to fix it quickly. But I'm having one more problem, I guess I'm having hard luck with it. Now the problem is, I can see the agent in solution manager, but the status is showing START_FAILED.

Here are some logs.

*jvm_SMDAgent.out* : this showing that the Agent is Running, but question is is it pointing the right way? since the pointing to sapms://******.com' on port 8100. Is it not should be like this >> http://****.com' on port 8100? 

*Starting SMDAgent ...*

*Running SMD Agent ...*
*Establishing connection to server 'sapms://**********.com' on port 8100*

I have also found some warnings here as well.

Log: Dev_jcontrol

[Thr  1] Thu Mar 27 16:51:57 2008
[Thr  1] *** *WARNING => Key profile parameters not set /usr/sap/SMD/SYS/profile/DEFAULT.PFL*:
 j2ee/scs/host=
 j2ee/scs/system= [jcntrxx_mt.c 1459]
[Thr  1] *** *WARNING => Can't open default profile [/usr/sap/SMD/SYS/profile/DEFAULT.PFL] for migration* [jcntrxx_mt.c 1460]
[Thr  1] SigISetDefaultAction : default handling for signal 18
[Thr  1] JControlExecuteBootstrap: jcontrol runs in 6.20 compatible mode
[Thr  1] JControlExecuteBootstrap: jcontrol runs in 6.20 compatible mode
[Thr  1] JControlIBuildProcessList: Maximum error count is set to 4
[Thr  2] JControlRequestFunc: Thread 2 started as listener thread for np messages.
[Thr  1] [Node: SMDAgent] java home is set by profile parameter
        Java Home: /opt/j2sdk1.4.2_12
[Thr  1] *JStartupICheckFrameworkPackage: can't find framework package /usr/sap/SMD/exe/jvmx.jar*

I was not able to find jvmx.jar file in /USR/SAP/SMD/EXE. Do you think this could have a problem? If yes, Any idea how can I fill this file there?

I really appreciate your help.

Thanks,

[Former Member]

Hi Markus,

I will have to create a ticket for OS team. So far, I kinda have understood the what you are saying and it makes sense. Now for detail that I have to provide for OS team, how should I explain them? I can tell them to create user (smdadm) and the group would be (sapsys). Is there anything else do they need to do or I have to provide them in order work this thing out properly?

I really appreciate your quick replies.

Thanks a lot.

[markus_doehr2]

Nothing else required.

Just make sure the user exists, has a valid shell and home directory and is in the project and user_attr file. Everything else should be fine

Markus

[Former Member]

Hi,

But when I use user jesadm instead smdadm, I get the following error. I think there should be some other user other than sid<adm> for agent.

The user jesadm is not a dedicated agent user: LD_LIBRARY_PATH environment variable does not contain path to Diagnostics agent binaries (/usr/sap/SMD/exe).

Thanks,

[markus_doehr2]

The SMD agent needs a separate user and (at best) a separate JDK. You can´t start/stop the agent with the normal adm (in your case jesadm).

Markus

[Former Member]

Hi,

when I type ID, This is what I get >> uid=2712(jesadm) gid=202(sapsys)

When I launched SMD_AGENT, it takes smdadm user by default.

Thanks,

[Former Member]

May be, there could be some security settings on your, which is not allowing you to create the default user.

[Former Member]

Hi Markus,

Thanks for your reply. yes it is solaris but i did not get it what do you mean by is it auto mounted directory? can you please tell me more about it?

Thanks,

Edited by: Afi C on Mar 20, 2008 4:24 PM

[markus_doehr2]

Usually by default, user directories are create under /export/home/<username> and then mounted on login to /home/<username>.

Since /home is not existing and sapinst tries to create that directory there, it fails. That problem is odd, long known but never fixed.

I always create the users before the installation with the correct home directory like

useradd -c "SMD Agent" -m -g sapsys -s /bin/tcsh -u 500 -d /export/home/<agentSID>adm <agentSID>am

Sapinst will then use that user.

Make sure you adapt the project in /etc/project and add the user to /etc/user_attr too.

Markus

[markus_doehr2]

What OS are you using? You use an automounter? In case it´s Solaris, is /home an automounted directory?

Markus

[Former Member]

Hi,

Create <sid>adm in your case 'smdadm' - SAP user

I already have <sid>adm user exists. my sid is JES.

From Guide:

The user has to be a user dedicated to SMD Agent installation (with enough privileges). I*f you*
*have no dedicated user enter a new user name and SAPinst will create this user with all the*
*privileges needed*. By default the user name is set to <sid>adm.

So, as root, when I click next, It does not create user smdadm.

I'm using DB2.

thanks,

[Former Member]

So you user is 'jesadm', after you login to 'jesadm' enter 'id' at the command prompt.

and let me know the result.

so instead of smdadm it should be jesadm , i suppose.

Shaji

[Former Member]

Hi,

I have given owner ship of sapinst_dir to root:sapsys but still not working. It is giving the same following error. I don't have smdadm user created yet.

INFO[E] 2008-03-20 15:45:30.484 [syuxcuser.cpp:1932]

*CSyUserImpl_getOsInfos(ILogBook m_logBook, iastring sName, iastring sID, tSyUserInfo& msUserinfo)

FSH-00006 Return value of function getpwnam(smdadm) is NULL.

ERROR 2008-03-20 15:45:30.727 [syuxcuser.cpp:1704]

CSyUserImpl::addToOS(const CUserData& data, ISyProgressObserver )*

FSL-01002 Unable to create account user="smdadm". UX: /usr/sbin/useradd: ERROR: Unable to create the home directory: Operation not applicable. (return code 12)

Any other idea?

Thanks,

[Former Member]

Yes, that is the problem you need to create OS user for SAP and DB..

Create <sid>adm in your case 'smdadm' - SAP user

Create ora<sid> in your case should be 'orasmd' - oracle DB user, I am presuming you DB to be oracle.

<sid>adm should have users & groups : (smdadm), (sapsys), (dba), (oper), (sapinst)

ora<sid> should have users & groups : (orasmd) (dba) (sapsys),(oper),(sapinst)

Once this is done, your installation will go smooth.

Check the installation manual, very clearly mentioned

Cheers

Shaji

Edited by: Shaji Jacob on Mar 20, 2008 11:08 PM

[Former Member]

Hi

Stop and Quit the Installation.

Where is you SAPINST <DIR> created. Give chmod -R 777 <sapinst_dir> and chown -R root:sapsys <sapinst_dir>.

Check your <TMP DIR>, could be running out of diskspace.

Restart the Installation.

Please let me know the user/groups assigned to user 'smdadm'.

Regards

Shaji

Edited by: Shaji Jacob on Mar 20, 2008 9:17 PM