SLA Configuration

[former_member694070]

Hi Experts

I have configured the support desk in solman 4.0. Now i want to configure SLA for the support messages. Please provide me configuration guide for SLA.

Regards

Kumar

[Former Member]

Hi Raguraman

If you could pls fwd the docs to this email id....mail.sundar19@yahoo.com

Thanks in advance

[Former Member]

Request you to please forward the same on the foll id

prakhar.alld@gmail.com

Please help me and send this doc as i am facing lot of issues.

[former_member694070]

Hi Raghu

Thanks a lot for your timely help.

[raguraman_c]

Hi,

Sent a doc to your mail id aftab.khan.sap@gmail.com

--Ragu

[Former Member]

Hi Ragu,

We have configure service desk but SLA we are facing problem.

Any doc. would be helpful.

Regards,

Nikhil

[Former Member]

Hi

Appreciate if you can put the doc on the blog, could be useful to many.

Cheers

[Former Member]

hi raghu

can u pls mail me the doc on

yunusm@gmail.com

[Former Member]

Hi

please send me also the file to configure the SLA.

Lalchand.R

RLalchand@dodsaldxb.ae

[Former Member]

Request you to please forward the same on the foll id

rajuk.krishna@gmail

Please help me and send this doc as i am facing lot of issues in SLA CONFIGURATION

[Former Member]

Hi Raghu

Can you please send the doc for SLA config to maharaj.santosh@gmail. Thanks santosh

[Former Member]

Hi Raghu,

Can you please forward me the SLA Configuration for the SAP Service desk.

We are configuring SDK and not able to do the escalation procedures and the standard durations what to use in.

Importantly what i am looking for is once the mesg crosses certian time frame it should automatically routed to the next level.

Do we need to create the Org Unit for Sales also?

I tried with help.com but not able to understand.

thanks in advance,

Jose

[Former Member]

HI Raghu

We hav implemented Service Desk & CHARM in our organisation .

Currently we are facing problem while implementing the SLA For Service Desk fuctionality .

kindly share the SLA config documents

rrenuka33 gmail

Best Regards

Renuka

[Former Member]

Check out in SPRO, you will find step by step configuration

Cheers

Shaji

[Former Member]

Hi Shaji,

I'm facing the same problem... I've tried to search for SLA configuration in SPRO but i did not find anything.

can you guide me through this ?

Best regards,

Stéphane.