I have one scenario for CS.the scenario is realted to automotive industry. Basically its a trading industry of HCV,MCV,LCV apart from that they will do servicing also. First the customer comes for a service.he is having free services. he will have waranty for spare parts of the vehicle. once he comes for servicing first the executive will take complains from the customer after that a Job card will be issued to the customer. there his chasis no ,engine no and registration no will be there. once enter the chasis no entire customer details has to come. how many free services he is having for how many kilo meters.then job card will go to the spare parts dept.that dept will issue the spare parts.then they will invoice the customer. he will pay the payment.and finally the gate pass will be given to the customer to deliver the vehicle.
painful area is how to create a job card and how to add waranty in sales order.
Regards,
Venkat
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