Maintain Organizational data Profile

[Former Member]

I am running SolMgr 4.0 and was about to setup the Determination rules for SMSD00000002 Support Desk Service Procedure according to the Service Desk Guide of SolMgr 3.2. But I couldn't find Org. Profile SMSD00000002 or SLFN0001 in txn CRMC_ORGPROF.

Can someone enlighten me if

(a) I have to create a new org. profile for this?

(a) SMSD0000002 is 'SLFN0001' in Solmgr 4.0 context?

(b) I couldn't find Org. Model Rule 14000164 Service Org. Using Partner Attribute Cntry as well. I can only select the following listed in SolMgr 4.0:

10000144 ORGMAN_14 Sales areas incl. master data

10000148 ORGMAN_1 Org unit by means of partner number

10000159 ORGMAN_5 Check rule for sales org. data

10000162 PARTNER_1 Employees for responsible org. unit

10000164 ORGMAN_7 Det. acc. to partner att. (Reg, country)

10000165 ORGMAN_8 Det. acc. to partner attr. (Country, div

10000166 ORGMAN_9 Det. acc. to partner attr. (Reg, country

10000167 ORGMAN_10 OrgUnit by prod.attr. (Country, grp)

10000170 PARTNER_4 Orgunit det. from partner attr. (PCode)

10000177 ORGMAN_11 OrgUnit by partner attribute: Country

10000194 ORGMAN_12 User orgunit

10000231 ORGMAN_17 Business Place

10000258 PARTNER_5 Orgunit employee

10000280 REG_SERV_04 SAles organization via orgdata model

14000139 SWR_ACTRSN_A Sales Organization Using Activity Reason

14000146 ORGMAN_24 Org. Unit Using Transaction Type

14000161 ORGMAN_23 Org. Data Re. Master Data

14000178 CHMORG_CA CHM OrgUnit for Channel Activity

14000179 CHMORG_RFR Det. acc. P.attr. (Act, Reg, Zip, Cntry)

Please advise. Points will be awarded for helpful answers.

Regards,

Annie

[Former Member]

Hi Annie,

can you tell us what you are trying to do? It might be easier for us.

One thing I do notice is you're only looking at the Sales rules, in the pop-up where you got these vales there is a Service tab too. AC14000164 is listed there.

I would recommend reading the IMG documentation and not following the 3.2 config guide. A lot changed.

regards,

Jason

[Former Member]

Hi Jason,

My objective at this moment is to setup Support Team Determination using SAP Component. I think I managed to get it working as I can see the messages created going into the correct team. However, I am unsure if my configuration for the Service Desk is complete and thus going through SolMgr 3.2 guide in details to ensure they are properly done.

I can see AC14000164 is listed in the Service Tab now. However, I cannot find Org. Profile SMSD00000002 Support Desk Service Procedure. I wonder if I need to create a profile for this in SolMgr 4.0 but it wasn't mentioned anywhere it needs to be created.

I referred to many documents & guides to complement one another as each of them has their strength on providing informatio. SPRO helps when one has the fundamental background. SolMgr 3.2 Guide is great for first time reading, explaining the terminologies and overall view. OSS notes and SDN blogs are straight-cut answers to see results immediately.

Resources: SDN blogs, SolMgr 3.2 Guide, txn SPRO, SAP Press Published Solution Manager, OSS notes.

One more question: How can we ensure that SAP Component is not blank/empty when the end users create the customer message? I realised that if SAP Component is blank/empty, no support team is assigned.

Regards,

Annie

Edited by: Annie Chan on Mar 25, 2008 11:19 AM