Service sesk-Service level aggrement(SLA)

[Former Member]

Hello,

We already configured Service desk

for the Transaction type SLFN in

Solution manager 4.0.But We want to

configure SLA(Service level agreement)

for the transaction type SLFN .But I am

not getting path where to configure in

Solution manager 4.0.

Plz Suggest.

Regards,

Pavan.

[raguraman_c]

Hi,

Provide your email id.

--Ragu

[Former Member]

Dear Ragu,

My ID is pavanreddys.m@gmail.com

Plz mark in CC: reddy.pavan@mahindra.com

I am waiting for u r replay

Regards,

Pavan.

[raguraman_c]

Sent you a document, IT will solve your problem.

Feel free to revert back.

--Ragu

[Former Member]

Tnq u very much.....Its helped alot.......

Plz help if u have any configaration doc.for change request Management......Plz forward to same ID...

[Former Member]

can you please also send me the documents to subramks at gmail dot com

Thanks

Kumar

[Former Member]

can you please also send me the documents to " subramks at gmail . com "

Thanks

Kumar