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Service sesk-Service level aggrement(SLA)

Hello,

We already configured Service desk

for the Transaction type SLFN in

Solution manager 4.0.But We want to

configure SLA(Service level agreement)

for the transaction type SLFN .But I am

not getting path where to configure in

Solution manager 4.0.

Plz Suggest.

Regards,

Pavan.

Former Member
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