Customer Service Flow....

[Former Member]

Dear fnds....

It's very urjent requirment for me....

I need Customer service with in SD ....Document Flow.

If you have any Document please forward to venkat.erp@indiatimes.com

I gone through Help....but iam not able to make a flow....

Thanks in Advance

[Former Member · Accepted solution]

hi,

please check the following link:

http://help.sap.com/erp2005_ehp_03/helpdata/EN/81/00cb93ba6411d19dc40000e8323350/frameset.htm

regards,

Siddharth.

[Former Member · Accepted solution]

dear fnds,

Customer support in Logistics...Not CRM..

Anybody having Documents.....plzz forward to my mail..

It's very urjent req for me....

Regards

Luckky

[Former Member]

Hi,

The CS order flow from SD will be like:

Repair Order (SD)--> Service Order (CS) --> Material Issue (CS) --> Labour/Material Confirmation --> Resource related billing.

Prase

[Former Member]

If you mean CRM then.....

Flow goes like this.........

Activity -> Lead -> Opportunity -> Quotation -> Sales order -> delivery -> billing.....

Please let me know if I understood wrong....

Regards

Bugs