Need info on CRM Business Content extraction

[Former Member]

I'm working on extraction of Standad CRM Objects for reporting Telecom KPI's etc...plz help me with the best way forward.

[chemicala_srimallikarjuna · Accepted solution]

Hi,

Did you see the docs below.

http://help.sap.com/bp_biv335/BI_EN/html/bw.htm

'customer relationship managment'

http://help.sap.com/bp_biv335/BI_EN/html/BW/CRMAnalytics.htm

http://help.sap.com/bp_biv335/BI_EN/BBLibrary/documentation/B84_BB_ConfigGuide_EN_DE.doc

http://help.sap.com/bp_biv335/BI_EN/BBLibrary/documentation/B03_BB_ConfigGuide_EN_DE.doc

http://help.sap.com/bp_biv335/BI_EN/BBLibrary/documentation/BS4_BB_ConfigGuide_EN_DE.doc

and e.g lead analysis

http://help.sap.com/bp_biv335/BI_EN/BBLibrary/documentation/B72_BB_ConfigGuide_EN_DE.doc

Regards.

CSM Reddy

[Former Member]

Hi Nishant the link below summarizes your concer..

http://help.sap.com/bp_biv335/BI_EN/index.htm

Further look if the Business COntent are standard SAP business contents, then simply form an RFC connection between the BW(R/3) Server and CRM server.

Transport the objects to CRM Bus Content repository and then activate them for use as required for Object modelling.

You can form Telecom KPI based standard reports like Churn,Profitability etc from such objects..

Further refer to following links..

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a0ec3252-f21c-2a10-3c8d-b9ef05f8...

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a0ec3252-f21c-2a10-3c8d-b9ef05f8...

[Former Member]

Hi

Search in the help.sap in the best practices guide4 CRM.

http://help.sap.com/bp_biv335/BI_EN/index.htm

Regards

souresh