Service Desk: Sending e-mail with a link to a message

[Former Member]

Hi out there,

our SolMan is configured to send an email when a ServiceDesk message changes the

state (ie. "in process" -> "customer action").

Now i'd like to have the http link to the message (ITS) in the mail.

There is a note on SSMP 733511 with exact this subject, but it does not describe

how to bring the link in the mail.

The mail is generated throu the smartform CRM_REMINDER_MAIL_01.

Does anybody know how to modify this smartform? Or isn't that the right way?

Thx for answers.

Kurt

[Former Member]

Hi,

Copy this standard smartform, and generate it as Z. And in this smartform you can insert the link into smartform.

And change the name of the snmartform in the Action configuration to the name of Z.

reward if helps.

regards,

mahantesh