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Configuration Steps for Service Desk and Change Request Management Function

Hi All,

We are working on SolMan upgrade project from 3.2 to 4.0 and with the Functionalities " SolMan's Incident Management and Change Request Management"

Can anyone help me How to Configure the both above said.

If the landscape doesn't contain CRM system, how the Service Desk - Interaction Center (CRMs) can be configured?

Without SAP CRM system in the landscape can we have the complete functionalities of Service Desk?

Thanks and Regards,

Ramana Rao

Former Member
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