Configuration Steps for Service Desk and Change Request Management Function
We are working on SolMan upgrade project from 3.2 to 4.0 and with the Functionalities " SolMan's Incident Management and Change Request Management"
Can anyone help me How to Configure the both above said.
If the landscape doesn't contain CRM system, how the Service Desk - Interaction Center (CRMs) can be configured?
Without SAP CRM system in the landscape can we have the complete functionalities of Service Desk?
Thanks and Regards,