RETURN SALES PROCESS

[Former Member]

hello sap gurus ,

can any one help me about return sales order sales process

configuration setting and data flow

thanks and regards

nishad

[former_member183879 · Accepted solution]

Hi Ram,

The process is as follows.

Create Return Order of sales document type RE

Here you can actually create a return order for a quantity morethan the quantity of the original sales order. However it is advised not to use that functionality.

Here teh item category will be REN

Then do Return delivery of type LR

Here again the item category is REN.

Do a Goods Receipt. This will receive the material in your plant in Restricted stock. The movement type will be 651

As long as this is converted into Unrestricted stock, you cant resell it.

So you have to do a transfer posting using movement type 653 to convert the restricted stock to unrestricted stock.

Now you can create a invoice of type RE which is a credit memo.

Hope this makes things clear to you

You can reward if you feel this helped you

[Former Member]

Hi ram

Process:

1.Go to TC va01

2.Give order type as RE.

3.Click on Create with reference and select the Billdocument tab.

4.In Billing document give the invoice number for the material and click on copy.

5.Enter the material, no. of order quantity u want to return & Order reason(i.e damage in transit,etc).

6.Save. Return order is done.

Data Flow :

Order - Delivery - Billing - Return Order (w.r.t. order or billing)

[Former Member]

Ram Ram,

Actually the returns process is of two types.

1. where the customer physical returns(partially or fully) the

goods back

2. With out Physical returns of the goods.

1. The process depends on what r the steps u have created in

SAP and after which process u came to know tht the

customer has returned the goods

say the customer has returned the goods after u have invoiced to the customer. what r the steps u have to follow in this scenario

1. create a credit memo request (wrt invoice va01 ord type RE)

the qty should be equal to the customer returned qty.

2. create delivery (vl01n) and goods reciepts

3. Create a credit note (vf01) (delivery not required)

2. with out physical returns from the customer

in this scenario make a credit memo request and the credit note.

ur queries are welcome.

Cheers,

Anil.

[Former Member]

Data Flow :

Order - Dely - Billing - Return Order (w.r.t. order or billing) - Goods receipt - Billing (W.r.t. to return order)

Also to add in sap u will have to :

You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).

The steps are as follows :

1. Create a return request. (Using Sales Order in SD)

2. Create outbound delivery according to return request.

3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.

4. In the standard system the movement type used is 651.

5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.

6. You will then decide if the return quantity are indeed bad stock or not.

7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)

8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}

In config go to Basis Components --> basis services --> Address Management --> Maintain title texts

Edited by: Sudeep Mundada on Mar 13, 2008 7:23 AM