Priority & Category not set in transaction type SDHF

[Former Member]

We are currently setting a customized transaction type for correction.

We have copied standard "Urgent Correction" to a new "TSMC product

correction". We found that "Priority" and "Category" fields in "SupportMessage" are copied correctly to "Change Request" after action "Create

Change Document".

However, when we try to copy "Priority" and "Category" from "Change

Request" to "TSMC product correction" after authorization, values in

these two fields are not copied. Could you tell me why are these two

fields not copied?

[Former Member]

Hi Martin,

There is a customizing step in spro transaction you have to do in order to do that...

go through:

SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration - > Scenario-Specific Settings -> Change Request Management -> Extended Configuration -> Change Transaction -> Change Transaction Types -> Copy Control for Change Request Management

and execute activity Define Mapping Rules for Copy Control.

Make sure that you've adapted the customizing to your newly defined transaction type "TSMC product

correction".

Best regards,

Stéphane.

[Former Member]

Dear Stephane,

Thank you for your reply. Actually, I have item "Copy Prio." and "Copy Cat." of the transaction type checked already. But the value is still not copied. Is that the correct items that I checked?

[Former Member]

Can you send me some screenshots of what you did in this customizing step, because it should be working. My mail is stephane.bustarret_sdnATgadz.org.

regards.