Hi
Go to the contract VA42. Then at the header level contract details tab, put the to date as current date and give the contract cancellation reason.
Also do this at item level. Save the contract. Now if after cancellation you have configured the cancellation credit memo, then credit memo will be generated. If not then manually create credit memo reference to the invoice. then bill the credit memo to credit back the customer money.
Hope this helps.
Kind regards
sandeep
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