Error in Solution Manager - Service desk

[Former Member]

Dear all Hi,

i need your help please.

i try to create o service desk message from an ERP system -> Solution manager.

when i have SAP_ALL (for the user in the Solution Manager system) the message is created fine

and i can see it and proccess it fine.

when i take off SAP_ALL i get the following error : 'Because of error 513, no message was created in Support Desk System'., even though i have the following authorizations to the user:

SAP_S_RFCACL

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPDESK_CREATE

SAP_SUPPDESK_DISPLAY

SAP_SV_FDB_NOTIF_BC_CREATE

can someone please help ???

thank you in advance.

George

[Former Member]

Hi - Try copying authorization SAP_SOL_SERVTRANS_CREATE to your user.

[Former Member]

Nathaniel hi,

i tried to add SAP_SOL_SERVTRANS_CREATE but i get the message that the role does not exist.

can you help me with that ?!?!

Regards.

George

[Former Member]

Hi

Check the link below

http://help.sap.com/saphelp_sm40/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm

Dinaker vikas

[Former Member]

Hi ,

the specified role is present in the note :

Note 653454 - ST 310: Missing role SAP_SOL_SERVTRANS_CREATE

Kindly upload the zip file in this note on your desktop.The entire procedure is mentioned.Hope it helps you.

Regards

Imaan

[Former Member]

Ad to your Role the following authorization object: SAP_RFC_ACL.

Regards,

Ignacio.

Edited by: Ignacio Benitez on Mar 2, 2009 7:20 AM

[Former Member]

Ad to your Role the following authorization object: SAP_RFC_ACL.

Regards,

Ignacio.

[Former Member]

Please find the following points which cause error 513.

1. The client was not completely created by the copy of Client 001.

2. The BCOS_CUST table was not maintained correctly.

3. Missing authorizations for message creation (correct: roles copied from SAP_SV_FDB_NOTIF_BC_CREATE and SAP_SOL_SERVTRANS_CREATE or SAP_SUPPDESK_CREATE).

4. Incorrect action profile assigned for the message type SLF1 (correct: SMSD_ABA_MLDG_SERVICEVORGANG or SLFN0001_STANDARD_DNO).

5. Number ranges are not assigned correctly.

6. The logical system is not defined.

7. Modification of the standard settings of the message type SLF1.

Thanks,

Venkat