SAP Components for Service Desk of Solution Manager

[Former Member]

Hello,

I´m customizing the Service Desk of Solution Manager to send a menssage to ask for support. When I click in "new" that is located in the Service Desk window of SOLUTION_MANAGER transaction, it opens a screen to create the new message. But it should show all the SAP components, it doesn´t show anything. If I go to dswp_csncomp table (software components) is empty. I found out that this information should be downloaded from SAP using RFC destination SAPOSS.

If I test the RFC destination I get this error:

ERROR connection to host 204.79.199.2, service sapdp99 timed out

LOCATION SAP-Server NameServer_SID_00 on host NameServer (wp 1)

DETAIL NiPConnect

COMPONENT NI (network interface)

COUNTER 34

MODULE nixxi.cpp

LINE 1070

RETURN CODE -12

SUBRC 0

RELEASE 640

TIME Thu Oct 27 17:59:56 2005

VERSION 37

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This is the actual configuration of SAPOSS:

Connection type: 3

Technical Settings

******************

Load Destrib: Yes

Target system: OSS

Msg. server: /H/204.79.199.2/S/sapdp99/H/oss001

Group: EWA

Save as: IP Address

Logon/Security

**************

Language: EN

Client : 001

User: OSS_RFC

Password: CPIC

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How can I solve this problem??, Can I get the software component from another place without using SAPOSS??

Thanks for the help in advance,

[Former Member]

can anybody help me out in solving same RFC error mentioned above. It is showing as Error: connection <SAPIP>sapdp99 timed out .

[Former Member]

Hi,

I need to know from where did you got the information that the components should be downloaded from sap using rfc