Email automaticly to the message prosessor

[former_member209252]

Hello

Our need is to send to the message processor (that become automatically by a bp relationship) an Email that tell him

that a support message is waiting for him just a few mints after the message created the solution manager system.

I have an Action profile ZSLFN1 with the action definition

ZEMAIL_TO_MESSAGE_PROCESSOR.

This action should process using report and should only run one time. This action definition has a *start condition* that

say: when the "Current date&time" big them the "Requested Start"

But it doesn't work. the action definition was not showmen in the CRMC_ACTION_JOB report.

Did someone have an idea Why is that?

And is there another way to deles with our needs

Best Regards

Merav

[Former Member]

Merav,

have you implemented note 1041455?

If so, just make you starting condition something that is always true, such as when the user status does not equal confirmed.

regards,

Jason