Closing of open orders

[Former Member]

Dear All,

we have created the returns order, return invoice and later cancellation invoice. But in the order status it is showing the order is still open.

We inserted the reason for rejection also ,but still the order status is showing being processed.

Please guide for this issue at the earliest.

[Former Member]

hello, friend.

the status that is displayed sometimes depends on the settings you did in copy control. in SAP, the default settings for returns credit memo is that the billing type RE is order-related. it is possible, then, to create a credit memo without an inbound delivery.

for your case, please go to the sales return order and click on the document flow. now check if a returns delivery was created. if there is none, then you should create an inbound delivery.

regards.