R3 46C install error when it reached 82%

[Former Member]

Hi everyone,

When I install R3 46C at the point of 82% on windows, the installation aborted. the error as follows:

Error: R3SAPSYSTEMSERVICE_NT_IND ExcuteCheck

Exit code from E:\usr\sap\C11\sys\exe\run\SAPSTARTSRV.EXE: -1

Error: R3SAPSYSTEMSERVICE_NT_IND InternalInstallationDo

Phase failed.

Error: R3SAPSYSTEMSERVICE_NT_IND InstallationDo

Phase failed.

And the service SAPC11_00 can not be started.

The error message is : could not start the SAPC11_00 service on local computer, this could be an internal windows error or an internal service error.

When I check the application event log, the error description like this:

Source (SAPC11_00) can not be found. the local computer may not have the necessary registry information or message DLL files to display messages form a remote computer. the following information is part of the event: initialization failed. Service not started(ntservmain.cpp 942).

I have check the file \driver\etc\service, the related service is generated. and under the path \Users\C11adm\install, the sapstartserve.exe can work well.

I don't know what is the problem here?

Please give me some pieces of advisement.

Thank you very much!

[Former Member · Accepted solution]

Have you checked if required environment variables are set in profile of windows user c11adm ?

[Former Member · Accepted solution]

Hi,

I did not check environment variables in profile of windows user c11adm. could you tell me how to set it.

Thank you very much!

[Former Member · Accepted solution]

see SAP note [98678 - SQL Server Connection Issues|https://websmp230.sap-ag.de/sap(bD1wbCZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=98678&nlang=EN&smpsrv=https%3a%2f%2fwebsmp207%2esap-ag%2ede]

[Former Member · Accepted solution]

Hi

I have tried this method stated in the SAP note 98678, but it doesn't work.

Thanks again.

[bertvanstechelman · Accepted solution]

Hello Lucy,

Do the shared SAPMNT and SAPLOC exist? They should be created on the /usr/sap directory.

Does the SAPSERVICE SAP_<SID>_NUMBER exist? Can you start it manually?

Cheers

Bert

[Former Member]

this is sovled

[andreas_herzog]

which database (and version!) and which windows are we talking about? which operating user does the installation?

GreetZ, AH

[Former Member]

Hi

the DB is SQL SERVER 2000 SP4 and OS is windows 2000 sp2.

Now I am trying to have a sp4 for windows 2000.

Thanks!

[Former Member]

Hi,

OS is windows 2000 server.

I use Administrator to install it on local host.