Encountered error

[Former Member]

I'm encountering error message as follows, need your help.

"Maximum percentage for open items exceeded."

thanks.

[Former Member]

Hi,

In OVA8, check the max open % item and days open .. it might have exceeded.

Regards

Reward if helped

krishna

[Former Member]

hello, friend.

this is not an error. this is a result of Automatic Credit Control. most likely, some open accounts receivable items (exceeding %) of the customer exceeded payment terms, although it is possible that overall credit exposure is still within limits.

for the settings, look at OVA8. also look at FD32 and F.35.

regards.

[Former Member]

Thanks for the response. I have a case here wherein the sales order quantity is 120 while the delivery so far is only 29. The sales order automatically closed upon receipt in the system of the 29 pieces.

Is this the effect of the maximum percentage of open items thats' why the sales order closed upon receipt of the 29 pieces?

[Former Member]

hi,

possibly yes. If you want the order to be released of credit hold which you can check in the header status, go to VKM3 transaction give the sales order number and release it.

make sure the right user does it.

regards

sadhu kishore

[Former Member]

hello again.

no, the open items refer to open accounts receivables or those that have not been paid by the customer.

let us say that you gave your customer a credit limit of $100,000.00 for 30 days. your credit settings in OVA8 is that maximum open items is 10%, with number of days open at '1'.

your customer's credit exposure (open sales, open deliveries, unposted billing and accounts receivables) is currently only at $50,000.00. however, of this $11,000 already exceeded 30 days and in fact has been unpaid for 40 days. this $11,000 is the open item that exceeded 10% (which is $10,000) allowed to exceed 30 days. and for this reason, the system blocks your customer's order for credit.

regards.

p.s.

thanks!!!!!

Edited by: jonathan yap on Mar 4, 2008 4:22 PM