Deadline notification is recurring?

[Former Member]

Hi,

I have kept in Latest start tab, Refer data/time as workitem creation and ten days as time period

so if the agent does not process the workitem in ten days the deadline notification will be generated

but what if the workitem is not completed even after ten more days ?

will there be no deadline notification?

so is there only ONE deadline notification created for the workitem ?

any help is appreciated......

thanks

R

[Former Member · Accepted solution]

Rita-

The short answer to your question is yes the deadline only occurs once. Once the deadline event is reached you can model follow-up escalations, etc. in the WF. These follow-on action can have its own deadline setting.

But to be clear that an agent won't continue to receive notifications for an item where the deadline is reached. It is a one time event which you build upon for the next required system action.

Regards-

b

[bhakti2 · Accepted solution]

thanks a lot for explaining the concept.

-R

[masa_139]

Hi,

There are 4 points to trigger deadline.

+ Requested Start

+ Latest Start

+ Requested End

+ Latest End

You can also model a process after deadline by changing workflow template.

Regards,

Masa