Introscope Agent Link Error on SMD

[Former Member]

Hi All,

I've just upgraded Solution Manager to SPS13.

SMD has no error. But the link for Diagnostics Setup -> Managed System -> Introscope Agent result an error.

I've tried to reinstall Introscope Wily Enterprise Manager version 7.1p9, workstation and also webview, but haven't solved yet.

Do you have any idea to solve this issue?

Here's the error view :

-

---

500 Internal Server Error

SAP NetWeaver Application Server 7.00/Java AS 7.00

Failed to process request. Please contact your system administrator.

System Environment

Client

Web Dynpro Client Type HTML Client

User agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

Version null

DOM version null

Client Type msie6

Client Type Profile ie6

ActiveX enabled

Cookies enabled

Frames enabled

Java Applets enabled

JavaScript enabled

Tables enabled

VB Script enabled

Server

Web Dynpro Runtime Vendor: SAP, build ID: 7.0013.20070717142021.0000 (release=645_VAL_REL, buildtime=2007-08-11:15:13:14[UTC], changelist=455669, host=pwdfm101), build date: Mon Nov 26 17:45:09 GMT+07:00 2007

J2EE Engine 7.00 patchlevel 109044.44

Java VM Java HotSpot(TM) Server VM, version:1.4.2_13-b06, vendor: Sun Microsystems Inc.

Operating system Windows 2003, version: 5.2, architecture: x86

Detailed Error Information

Detailed Exception Chain

java.lang.NullPointerException

at com.sap.sup.admin.wilyadmin.WilyAdminView._getISAgentRemoteSettingsForCurrentSelection(WilyAdminView.java:1768)

at com.sap.sup.admin.wilyadmin.WilyAdminView.supplyJ2eeNode(WilyAdminView.java:279)

at com.sap.sup.admin.wilyadmin.wdp.InternalWilyAdminView.supplyJ2eeNode(InternalWilyAdminView.java:530)

at com.sap.sup.admin.wilyadmin.wdp.IPrivateWilyAdminView$IJ2eeNodeNode.doSupplyElements(IPrivateWilyAdminView.java:1073)

at com.sap.tc.webdynpro.progmodel.context.Node.supplyElements(Node.java:406)

at com.sap.tc.webdynpro.progmodel.context.Node.getElementList(Node.java:345)

at com.sap.tc.webdynpro.progmodel.context.Node.getElements(Node.java:333)

at com.sap.tc.webdynpro.progmodel.context.Node.size(Node.java:721)

at com.sap.tc.webdynpro.clientserver.uielib.standard.uradapter.TableAdapter$Rows._initialize(TableAdapter.java:8704)

at com.sap.tc.webdynpro.clientserver.uielib.standard.uradapter.TableAdapter.setViewAndNodeElement(TableAdapter.java:375)

at com.sap.tc.webdynpro.clientserver.uielements.adaptmgr.URAdapterManager.getAdapterFor(URAdapterManager.java:285)

at com.sap.tc.webdynpro.clientserver.uielements.adaptmgr.URAdapterManager.getAdapterFor(URAdapterManager.java:93)

at com.sap.tc.webdynpro.clientserver.uielements.adaptbase.AbstractAdapter.getAdapterFor(AbstractAdapter.java:495)

at com.sap.tc.webdynpro.clientserver.uielib.standard.uradapter.MatrixLayoutAdapter$Cells.getContent(MatrixLayoutAdapter.java:589)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutCellFragment(MatrixLayoutRenderer.java:790)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutRowFragment(MatrixLayoutRenderer.java:376)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutFragment(MatrixLayoutRenderer.java:326)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.render(MatrixLayoutRenderer.java:79)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutCellFragment(MatrixLayoutRenderer.java:790)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutRowFragment(MatrixLayoutRenderer.java:376)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutFragment(MatrixLayoutRenderer.java:326)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.render(MatrixLayoutRenderer.java:79)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.GroupRenderer.renderGroupFragment(GroupRenderer.java:1184)

at com.sap.tc.ur.renderer.ie6.GroupRenderer.render(GroupRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutCellFragment(MatrixLayoutRenderer.java:790)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutRowFragment(MatrixLayoutRenderer.java:376)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutFragment(MatrixLayoutRenderer.java:326)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.render(MatrixLayoutRenderer.java:79)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.renderViewContainerFragment(ViewContainerRenderer.java:134)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.render(ViewContainerRenderer.java:49)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.renderViewContainerFragment(ViewContainerRenderer.java:134)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.render(ViewContainerRenderer.java:49)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.FlowLayoutRenderer.renderFlowLayoutItemFragment(FlowLayoutRenderer.java:288)

at com.sap.tc.ur.renderer.ie6.FlowLayoutRenderer.renderFlowLayoutFragment(FlowLayoutRenderer.java:244)

at com.sap.tc.ur.renderer.ie6.FlowLayoutRenderer.render(FlowLayoutRenderer.java:49)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.FlowLayoutRenderer.renderFlowLayoutItemFragment(FlowLayoutRenderer.java:288)

at com.sap.tc.ur.renderer.ie6.FlowLayoutRenderer.renderFlowLayoutFragment(FlowLayoutRenderer.java:244)

at com.sap.tc.ur.renderer.ie6.FlowLayoutRenderer.render(FlowLayoutRenderer.java:49)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.renderViewContainerFragment(ViewContainerRenderer.java:134)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.render(ViewContainerRenderer.java:49)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutCellFragment(MatrixLayoutRenderer.java:790)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutRowFragment(MatrixLayoutRenderer.java:376)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutFragment(MatrixLayoutRenderer.java:326)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.render(MatrixLayoutRenderer.java:79)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutCellFragment(MatrixLayoutRenderer.java:790)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutRowFragment(MatrixLayoutRenderer.java:376)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.renderMatrixLayoutFragment(MatrixLayoutRenderer.java:326)

at com.sap.tc.ur.renderer.ie6.MatrixLayoutRenderer.render(MatrixLayoutRenderer.java:79)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.renderViewContainerFragment(ViewContainerRenderer.java:134)

at com.sap.tc.ur.renderer.ie6.ViewContainerRenderer.render(ViewContainerRenderer.java:49)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.GridLayoutRenderer.renderGridLayoutCellFragment(GridLayoutRenderer.java:826)

at com.sap.tc.ur.renderer.ie6.GridLayoutRenderer.renderGridLayoutRowFragment(GridLayoutRenderer.java:424)

at com.sap.tc.ur.renderer.ie6.GridLayoutRenderer.renderGridLayoutFragment(GridLayoutRenderer.java:336)

at com.sap.tc.ur.renderer.ie6.GridLayoutRenderer.render(GridLayoutRenderer.java:79)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.renderScrollContainerFragment(ScrollContainerRenderer.java:619)

at com.sap.tc.ur.renderer.ie6.ScrollContainerRenderer.render(ScrollContainerRenderer.java:74)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.UiWindowRenderer.render(UiWindowRenderer.java:52)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:434)

at com.sap.tc.webdynpro.clientimpl.html.renderer.uielements.base.RenderManager.render(RenderManager.java:133)

at com.sap.tc.webdynpro.clientimpl.html.client.HtmlClient.sendHtml(HtmlClient.java:1056)

at com.sap.tc.webdynpro.clientimpl.html.client.HtmlClient.fillDynamicTemplateContext(HtmlClient.java:456)

at com.sap.tc.webdynpro.clientimpl.html.client.HtmlClient.sendResponse(HtmlClient.java:1240)

at com.sap.tc.webdynpro.clientimpl.html.client.HtmlClient.retrieveData(HtmlClient.java:252)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doRetrieveData(WindowPhaseModel.java:595)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:156)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:313)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

[Former Member · Accepted solution]

Have you deployed the ISagent SCA to your Solman Java stack via SDM? Check 5.3.2 of the RCA Installation and Upgrade guide.

[former_member205440 · Accepted solution]

Hello,

This NullPointerException is a known problem which is fixed by applying LMSERVICE SP13 Patch 1.

This was a bug in the WebDynPro UI itself. The exception occurs when the first system retrieved from the landscape does not include any "J2ee Server Nodes". Basically this occurs each time the system does not include a Java Stack.

Please proceed as described below:

- Download the latest LMSERVICE.SCA (Patch 4 is available for the SP13 release)

- Enable the "Maintenance Mode" via the SMD Agent Administration UI

- Deploy the LMSERVICE.SCA

- Disable the "Maintenance Mode" and wait for the reconnection of all the remote SMD Agents

Try again the UI ... it should then inform you that the selected system does not have any "J2ee Server Nodes". But this time you will have the chance to select another system and proceed with the setup.

Hope this helps,

Regards

Claude

[Former Member · Accepted solution]

Hey Claude,

Great !! upgrading to patch 4 has solved my problem.

Thanks.

Regards,

Adhi