Linking Service desk with a OSS user ID

[Former Member]

In the service desk functionality, when the option of Forward to SAP is done, message gets forwarded using a OSS ID (S*** user ) maintained in SM59.

However, if the support setup is such that the SD team has one OSS id , FI has another, is there an option where the service desk can forward using that ID? The processing team is distinguished in the system by the business partner "support team"

If anyone has an idea or information, please share

regards

Nagappa

[Former Member]

Nagappa,

have you maintained the table in transaction AISUSER? This is where you say who can forward messages to SAP and the S-user to use. If you put the same S-user on everyone in the FI team and a different S-user one on all the SD members, your requirement will be met. I think...

Give it a try and let us know how it goes.

regards,

Jason