Reactivate User Password

[Former Member]

Hi there,

One of our user administrators deactivated the password for a new user. When the user went to log on with their initial password, she got an error message stating:

You have no password; you cannot logon using a password

So, i have tried resetting the password through SU01. I get a message saying

The password was changed 

but when i go to display the Logon Data tab in SU01 there is a message saying

Password Deactivated

I have also looked in table USR02 and the initial password field is "0000000000000000"???

What do i have to do to get this user's password activated again without going and manipulating table in SQL? We use R/3 4.7

Thanks,

[Former Member]

check note 753390. does it apply?

if not, please provide us with information whether you are using a CUA -> if yes, does the problem appear in the master or one of the child-systems.

[Former Member]

Hi,

That note refers to: FB03: Incorrect asset doc. displayed in doc. environment so i think this could be wrong?

But - we aren't using CUA

[Former Member]

oh blast. must have made a typo there ... the note was referring to various problems with the setting of passwords together with deactivating them. i found it on service.sap.com/notes with keywords 'password' 'deactivate'. maybe you could do a quick search for yourself?

otherwise i will look into this tomorrow again, since i'm at home now without an access to a system to check a few things ...

[Former Member]

Click on the Wizard button next to the Password field. This will activate the password and generate a new password. Then you can reset the password again.

[Former Member]

Hi,

I have tried using the Generate Password wizard, but still it is marked as deactivated.

I think note 735356 (Special character in passwords; Reactivation not possible) could solve it though.

Thanks for the help!