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Credit Note in case of return scenario

former_member661593
Participant
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Hi,

In case of return scenario, credit note is issued with reference to return order or return delivery?

I am unable to see the copy control setting in IDES for RE(Return Order) to G2(Credit Memo).

Could any one please let me know the setting for the same (Header and item).

Regards

Suman

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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hello, friend.

actually, there are several types of credit notes.

for a Sales Return (RE) sales document type, the resulting credit note is billing type RE.

for a Credit Memo Request (CR) sales document type, the resulting credit note is billing type G2.

look for the copy controls for the above relationships.

regards.

Answers (4)

Answers (4)

Former Member
0 Kudos

Hi Suman,

In normal returns scenario, the credit note is created with reference to a returns delivery.

If the customer retruns goods/services as the goods are damaged in transportation or defective goods, and we need to issue a credit note to the customer.

We can also do this by creating a Credit memo request

and then the credit memo with reference to the credit memo request.

In case of further queries,revert back.

Thanks,

Umesh.

Former Member
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Hi

Even in return senario the credit note is issued on the return order please check copy control in transaction VTFA.

former_member204513
Active Contributor
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Hi Suman,

As for the standard in the IDES,the Credit memo will be created with reference to the Creditmemeo request because of that RE to G2 copy control setting may not avail.

You copy the settings same as Creditmemo request(CR) to Credit memo (G2), You just change the name CR in to RE it will work.

-->Other wise you can use Credit for returns RE document type to create credit memo for return order RE for this copy control avail in the IDES t.code VTFA.

I hope it will help you

Regards,

Murali.

Edited by: Murali Mohan.T on Feb 27, 2008 11:07 AM

former_member661593
Participant
0 Kudos

Hi Friends,

Thanks for your input. Now it's working.

Reagrds

Suman

former_member184555
Active Contributor
0 Kudos

Hi

The credit memo issued for the returns is not the regular credit memo - G2. The document used for this purpose is CR - Credit for Returns. You can see the copy controls for this document.

Thanks,

Ravi