"Add to Shooping cart" button does not work when changing Product Category

[former_member313733]

Dear all, we are running SRM 4.0 Classic scenario and we have a strange problem with Product Category field. When click on the "Describe Requirement", it opens the shopping cart page with the Product Category field and the default value is coming from favorites. As long as you dont change this value , enter the other fields and click on the "Add to shopping cart" button, then it works. If the users try to change this value on this page to select a different value from the drop down, then the "Add to Shopping Cart" button does not work. Has anyone encountered this problem before. Users are getting frustrated with this behaviour. Any help to fix this issue is appreciated. Thanks in advance.

Regards

Gabriel Bertrand

[pvanhoove]

Hello ,

Wich browser are you using ?

Rgds,

Pierre

[former_member313733]

Hi Pierre, we are using IE only. All users have the same issue. It is not just for one user. Thanks

Regards

Gabriel

[Former Member]

Hi,

What is the error you are getting?What excatly happens when you click on ADD TO SHOPPING CART button??Please explain in detail.

See this related thread:

BR,

Disha.

Do reward points for useful answers.

[former_member313733]

Dear Disha, this is what is the behaviour.

Suppose, if for a particular user, there are 4 items listed as favorites in the Product category and one of them is a default value. If you don't make any changes to this value and then click on Add to Shopping Cart, it works. If you try to select a different value other than the default from the favorites, then the Button does not do anything.You click on it nothing happens and cannot go to the next page. Also all the links are disabled (ie Describe Requirement / Old Purchase Order and Template)

If we dont change the value for Product category and go to the next page (with default value) and then change the Product category here, it works (Continue button works and were able to Order or Hold).

Thanks

Regards

Gabriel

[Former Member]

Hi,

Strange behaviour!!!Never came across such a thing.Please raise an OSS message with SAP .

Meanwhile have a look at thes notes :

Note 873092 - BBPSC01: Category id is not updated in default settings

Note 919582 - SC: Add free-text item: Termination with multiple click

Note 1083088 - Product category changes back to default

Note 1107714 - Several improvements in Shopping cart.

BR,

Disha.

Do reward points for useful answers.

[former_member313733]

Disha, we opened an oss message with SAP and they are looking into it.

Thanks for your help

Regards

Gabriel

[Former Member]

Hello Gabriel,

We have the exact same problem. We have just put 4 SPs(9-12) for SRM_SERVER 5.0 and now have the problem. Did you ever get an answer from SAP?

Regards

Gordon

[former_member313733]

Hi Gordon, yes, please apply oss note : 0001090042 using SNOTE. This OSS note touches lot of objects some of them you may not use. Please also publish the internet services after you apply this oss note. There is also a dependant oss note which you have to download but the SNOTE will do that for you. Thanks

Regards

Gabriel Bertrand

[former_member313733]

Hi Gordon, the oss note 0001090042 talks about SP13, but there was no SP13 at that time. If SP13 is available now you can check that also. Per oss note 0001090042, SP13 will fix the problem also. Thanks

Regards

Gabriel Bertrand