After sale service

[Former Member]

Hi everyone,

I want to know that after sales service comes in which module.How we can do the various activity,like complaints,followup etc after selling of goods.

Regards

[Former Member]

Dear Prabudh,

After sales service comes under CRM & SD module and this is specially applicable for the industries like Capital Goods, Automobile.

Other things like you mentioned various activity,like complaints,followup etc after selling of goods can be managed.

Regards,

Vishal

Edited by: Vishal Jajoo on Feb 21, 2008 6:23 AM

[Former Member]

Hi

After sales service is dealt with a module called Customer Service.

Once the faulty material comes back, a notification is created and either the material is repaired inhouse or is sent to a vendor for repair. A service order is created for the same referring to a PR (if sent to external vendor).

To replace the material to the customer, a sales order is created referring to the notification and subsequent delivery. There is no billing in this case.

Reward points if above info helps.

Regards

[Former Member]

hi prabudh,

pl check this interesting article :

[After sales service|http://www.sap.com/about/press/Press.epx?PressID=5472]

regards,

sadhu kishore