Offline approval

[Former Member]

Hello

We all know that during offline approval of shopping carts the approver used to get a failure mail if there is some error .

Some cases even after approval the approval status is not getting updated which is still showing awaiting approval where the approver says that he has done the approval .In those cases how to check the status.Is there any special task avaialble by which we can configure in such a way so that user will get a confirmation mail for the successful approval of shopping carts through offline(email).The points will be provided relatively.Give your valuable comments.

Thanks & regards

Rajan.S

[masa_139]

Hi,

You should find the reason for "Awaiting approval". It may not related with the offline approval.

How about Notification function when SC is approved?

IMG:

SRM Server -> Cross-Appl -> SAP Business Workflow -> Define Recipient of Notification.

Regards,

Masa

[Former Member]

Hello Masa

Thanks for the information.Actually the scenario is when the approver approved the shopping cart through offline he finds that the cart is still awaiting his approval.When we analysed it was found that the user ID is locked ,so that is the reason the approval is not happening.But in this case what shall be done as the user doesnt know he is locked or not as he is approving through offline.As for as he is concerned he has approved it as sytem says no eror messgaes.So in this case how the error messgae shall be populated .

Thanks & Regards

Rajan.S

[masa_139]

Hi Rajan,

This is interesting issue. Who's ID was locked ? SC owner, Approver, WF-BATCH ?

I think the deadline monitoring by system admin is one of solution. [http://help.sap.com/saphelp_srm50/helpdata/en/7c/09eb38c4084d7ce10000000a114084/frameset.htm|http://help.sap.com/saphelp_srm50/helpdata/en/7c/09eb38c4084d7ce10000000a114084/frameset.htm]

Regards,

Masa

[Former Member]

Hello masa

Thanks for the reply. It was the approvers id locked.so when he trying to approve offline that is through mail he is not getting any error message and according to him it is approved ,but the approval process gets failed and the status still remains as Awaiting approval with him .

Thanks & reagards

Rajan.S

[imthiaz_ahmed]

In the approval step activity, Use Notification tab to notify the approver upon successful completion.

Regards,

Imthiaz