Dialog Instance installation - Error u0093Service Not Started u0093

[Former Member]

Hi All,

We are facing some issues while installing Dialog Instance on Windows 2003 server. Please help me on this...

Below are the Central Instance Details:

• SAP Component Version: SAP NetWeaver 2004s

• Basis Release: 700

• Kernel Release : 700

• Patch Level : 111

• Operating System: AIX 5.2

• Database : Oracle 10.2.0

• Central Instance host: centralhost

• SID : CID

Dialog Instance Details:

• SAP Component Version: SAP NetWeaver 2004s

• Operating System: Windows 2003 Server(SP2 32 Bit)

• Dialog Instance host: dialoghost

• Instance No: 02

In Step 8 of installation, we are getting error “Service Not Started “

sapinst.log file content :-

-

---

INFO 2008-02-18 03:46:44

Creating SAP start service of instance CID/D02...

INFO 2008-02-18 03:46:45

Creating file C:\Program Files\sapinst_instdir\NW04S\LM\AS\ORA\DI\sapstartsrv.exe.log.

INFO 2008-02-18 03:46:45

Output of D:\usr\sap\CID\D02\exe\sapstartsrv.exe -r -q -p
centralhost\sapmnt\CID\SYS\profile\START_D02_DIALOGHOST -s CID -n 02 -U DIALOGHOST\SAPServiceCID -P XXXXXX -e DIALOGHOST\cidadm is written to the logfile sapstartsrv.exe.log.

WARNING 2008-02-18 03:46:51

Execution of the command "D:\usr\sap\CID\D02\exe\sapstartsrv.exe -r -q -p
centralhost\sapmnt\CID\SYS\profile\START_D02_DIALOGHOST -s CID -n 02 -U DIALOGHOST\SAPServiceCID -P XXXXXX -e DIALOGHOST\cidadm" finished with return code -1. Output:

Service not started.

ERROR 2008-02-18 03:46:52

MOS-01011 'D:/usr/sap/CID/D02/exe/sapstartsrv.exe' returned with '-1'.

ERROR 2008-02-18 03:46:52

MOS-01011 'D:/usr/sap/CID/D02/exe/sapstartsrv.exe' returned with '-1'.

ERROR 2008-02-18 03:46:52

FCO-00011 The step createService with step key |NW_DI|ind|ind|ind|ind|0|0|NW_DI_Instance|ind|ind|ind|ind|10|0|NW_Instance|ind|ind|ind|ind|1|0|createService was executed with status ERROR .

********************

Service User SAPSERVICECID is aligned to administrator group.

And when we tried to start the windows service (SAPCID_02) we got below message

"The SAPCID_02 service on Local computer Started and then stopped. Some Services stop automatoically,if they have no work to do, for example , the performane logs and Alert service"

Please help me on this..

Thanks..

Preethish

[Former Member]

Hi All,

Issue was solved. Problem with the authorization for the windows user id to access Unix file system.

Thanks

[Former Member]

Is the profile stored on the CI and can you read it from the dialog system? That would seem to be a crucial step where this could be failing.

Hope that helps.

J. Haynes

Denver, CO US

[Former Member]

Hi Haynes,

From windows machine we can access the Dilaog instance profile.

Path to executable in SAPCID_02 service is "D:\usr\sap\CID\D02\exe\sapstartsrv.exe" pf="
centalhost\sapmnt\CID\SYS\profile\START_D02_DIALOGHOST"

On Cental Instance( AIX machine) :-

CI profiles are in " /sapmnt/CID/profile " path

and DI profiles are in " /sapmnt/CID/SYS/profile " path

*************************

centralhost:cidadm 2> cd /sapmnt/CID/profile

centralhost:cidadm 3> ls -l

total 64

-rw-rr 1 CIDadm sapsys 4958 Feb 12 20:40 CID_DVEBMGS00_CENTRALHOST

-rw-rr 1 CIDadm sapsys 2272 Feb 12 18:39 DEFAULT.PFL

-rw-rr 1 CIDadm sapsys 3826 Nov 20 02:25 START_DVEBMGS00_CENTRALHOST

drwxr-xr-x 2 CIDadm sapsys 256 Nov 02 02:23 oracle

centralhost:cidadm 4> cd /sapmnt/CID/SYS/profile

centralhost:cidadm 5> ls -l

total 40

-rwxrr 1 CIDadm sapsys 303 Feb 17 19:40 CID_D02_DIALOGHOST

-rwxrr 1 CIDadm sapsys 2307 Feb 14 09:43 DEFAULT.PFL

-rwxrr 1 CIDadm sapsys 1013 Feb 17 19:40 START_D02_DIALOGHOST

drwxr-xr-x 2 CIDadm sapsys 256 Feb 14 14:06 oracle

centralhost:CIDadm 6>