Object toolbar in message mapping inactive

[Former Member]

Hi all,

I have an odd problem in the XI message mapping:

The object toolbar is inactive on the customers office computer.

The only buttons that can be used are "select message" and "edit java sections".

Everything's fine when I work via remote desktop (citrix, points to another computer than the office comp.)

Isn't that strange?! Could it be a wrong java release? What else??

The XI is XI 3.0, release NW04_20_REL, service pack 20, java version 1.6.0_03

Thanks in advance!

Karsten

[Former Member · Accepted solution]

Hi,

Rather than going for 1.6 version go for 1.4.2 version which will solve ur problem.

Thnx

Chirag

[Former Member · Accepted solution]

Hi Chirag,

I got the system information from the help/ information menue in the repository.

Isn't the java version information there about the XI SERVER?

Anyway: It's the same java version on the client...

I'll try and if it works you get more points!!!

Thanks so far

Karsten

[Former Member · Accepted solution]

Hi,

U can check the java version form Help-> information

Thnx

Chirag

[Former Member · Accepted solution]

I tried with 1.5.0_13. It works!

Thanks again

Karsten

[Former Member · Accepted solution]

Most recommended is 1.4.2.

Anyways it worked for u with 1.5 what else we need more.

Thnx

Chirag