i need service and maintanace material & suggestions and scenarios

[Former Member]

Hi All sap gurus..

This is amarnath...

I am looking for updation regarding service and maintance so can any one suggest me... r if any one can send me the material... and how it is usefull for SD CONSULTANTS...

thaking you all

[Former Member · Accepted solution]

Service Contract

Sales document which is the central document in Customer Service (CS) to which other Customer Service documents can refer.

Structure

The service contract is made up of a header and one or more items.At header level you specify:

Partner data such as the partner who is to be provided with the services and the partner who is to be billed for the services

Contract-specific data:

Start and end dates

Cancellation terms

Follow-up actions

Texts

Status information

Price agreements

At item level you specify:

The services to be provided

Partner data

Contract-specific data

Start and end dates

Cancellation terms

Technical objects

Texts

Status information

Price agreements

Billing plan data

The data at header level of the service contract applies to the service contract item

until you define alternative data at item level.

Integration

After you have created a service contract, Customer Service (CS) arranges for technicians to make the routine service calls which have been agreed on in the service contract. The routine tasks that the technician carries out are billed according to the terms of the billing plan for the corresponding service contract item. The technician may need to perform tasks not covered by the terms of the service contract. If this is the case, CS refers to the underlying service contract to determine whether the customer is charged for these services and parts, and if so, how much. Billing for any additional services or products is initiated by a billing request.

Element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the

following:

Service (for example, a particular task)

Material (for example, a spare part)

Time (for example, an hourly rate for a technician’s time on the job)

Response time (how soon you are obligated to respond to a problem call)

Warranty (the agreed duration and coverage)

The items in a service contract are controlled by item category. It is possible for a service

contract to include items with different item categories. For example, some items may be rented,

others sold.

A service contract item can consist of multiple objects (for example, a number of different pieces

of equipment with different serial numbers). However, a prerequisite for multiple objects is that

they share the same contract data. If any data varies - for example, if the installation date is

different - then separate items must be created.

Hope this information ahs been useful.

regds

Jude

[Former Member]

Service Contract

Sales document which is the central document in Customer Service (CS) to which other Customer Service documents can refer.

Structure

The service contract is made up of a header and one or more items.At header level you specify:

Partner data such as the partner who is to be provided with the services and the partner who is to be billed for the services

Contract-specific data:

Start and end dates

Cancellation terms

Follow-up actions

Texts

Status information

Price agreements

At item level you specify:

The services to be provided

Partner data

Contract-specific data

Start and end dates

Cancellation terms

Technical objects

Texts

Status information

Price agreements

Billing plan data

The data at header level of the service contract applies to the service contract item

until you define alternative data at item level.

Integration

After you have created a service contract, Customer Service (CS) arranges for technicians to make the routine service calls which have been agreed on in the service contract. The routine tasks that the technician carries out are billed according to the terms of the billing plan for the corresponding service contract item. The technician may need to perform tasks not covered by the terms of the service contract. If this is the case, CS refers to the underlying service contract to determine whether the customer is charged for these services and parts, and if so, how much. Billing for any additional services or products is initiated by a billing request.

Element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the

following:

Service (for example, a particular task)

Material (for example, a spare part)

Time (for example, an hourly rate for a technician’s time on the job)

Response time (how soon you are obligated to respond to a problem call)

Warranty (the agreed duration and coverage)

The items in a service contract are controlled by item category. It is possible for a service

contract to include items with different item categories. For example, some items may be rented,

others sold.

A service contract item can consist of multiple objects (for example, a number of different pieces

of equipment with different serial numbers). However, a prerequisite for multiple objects is that

they share the same contract data. If any data varies - for example, if the installation date is

different - then separate items must be created.

Hope this information ahs been useful.

regds

Jude