Dear,
The interface between the R/3 functions and the SAP Business Workflow is realized using object technology. In this workflow scenario, the system processes the following objects:
Objects What You Should Know:
Task group TG20000015 The task group contains all the workflow objects, which belong to the workflow scenarios for maintenance notifications.
Business object BUS2038
(maintenance notification) A maintenance notification corresponds to business object type BUS2038. A maintenance notification is identified by the notification number (key field).
You can find the attributes, methods and events for business object BUS2038 in the Business Object Repository of the R/3 System.
Standard tasks:
• TS20000545
(process new notification)
• TS20000544
(notification is processed)
• TS20000546
(complete notification) These are single-step tasks, which refer to an object method. This task is assigned to the people or departments that are authorized to process the object.
Workflow template WS20000317 This template contains the definitions of the workflow task for this workflow scenario. You can use this workflow template to notify the people responsible that a maintenance notification has been created. The triggering events for this workflow template are CREATED and INPROCESSAGAIN.
Standard role AC00000171 This is the standard role for maintenance notifications.
The role resolution (defined in the standard role definition) is used to determine who is responsible for the processing of a maintenance notification.
Process for Workflow Template WS20000317
Purpose
The workflow template for this process is started when you create a new maintenance notification.
Process Flow
1. The system triggers one of the following events for business object BUS2038 (maintenance notification):
o CREATED (maintenance notification created)
o INPROCESSAGAIN (maintenance notification in process again)
2. The triggering event starts the workflow template WS2000317 and the linked process as described in the following graphic.
The standard tasks in this process are valid from Release 4.6.
Preparation and Customizing (PM-WOC-MN)
Use
The application-specific Customizing settings, which you must make to process this workflow template, are described here.
Prerequisites
All the general Customizing settings, which are required for the SAP Business Workflow component to be used, have been made.
Activities
Make the following settings in Customizing:
1. Set up the organizational structure and thereby determine your organizational units:
Basis  Business Management  SAP Business Workflow  Edit Organizational Structure
2. Assign the organizational units to the standard tasks:
Plant Maintenance and Customer Service  Maintenance and Service Processing  Notifications  Set Workflow for Maintenance Notifications  Assign Agents to Tasks
3. Activate the link between triggering event (CREATED, INPROCESSAGAIN) and workflow template WS20000317:
Plant Maintenance and Customer Service  Maintenance and Service Processing  Notifications  Set Workflow for Maintenance Notifications  Activate Event Linkage
For step three, make sure that you activate the event linkage for the workflow template and not for the standard task.
For more information, see the Implementation Guide.
Operation and Link to Application Functions (PM-WOC-MN)
Use
This workflow is used to inform the people or departments responsible automatically that a series of tasks must be executed in the following order:
1. Processing of a newly created maintenance notification (notification status Outstanding)
2. Processing of a maintenance notification with outstanding tasks (notification status In process)
3. Completion of a maintenance notification (status of all tasks Completed)
The person(s) or department(s) responsible receive a mail (work item) in their inbox informing them of the tasks to be performed.
Activities
System Activities
If a maintenance notification is created or put in process again, then the SAP Business Workflow automatically ensures that:
1. The workflow-triggering event CREATED or INPROCESSAGAIN is generated
2. The workflow template WS20000317 is started
3. A work item is sent to the work center for the person(s) or department(s) responsible
User Activities
As the person responsible for a work item, you have the following options:
Options What You Should Know:
Processing a work item as a workflow To see the work item, choose Office  Inbox. You have the following processing options:
• You can process the work item by double clicking on it. The transaction for changing a maintenance notification appears.
• You can call up another screen for the work item, to obtain an overview of outstanding and completed tasks.
• You can set a work item for resubmission as a reminder to process it later.
• You can navigate from the maintenance notification to the workflow log, to define who has performed which activities.
• You can receive a work item using another mail system client (for example, Lotus Notes™ or MS Outlook™).
Processing a maintenance notification manually using a worklist If you process a maintenance notification manually (outside of the workflow), all the changes to the notification are also considered in the workflow process.
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