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CCMS alerting methods

former_member263733
Participant
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We have configured CCSM to send e-mail alerts and this is working great.

We are now wondering if it is possible to have CCMS perform some custom action - as opposed to sending an e-mail. In particular, we would simply like to have CCMS write a file to certain directory.

We have other processes in place that would look for this file and take appropriate actions i.e. paging client, trouble ticketing system...etc.

We have sufficient ABAP expertise to write a program to create the file, but we are wondering if there is any documentation that exists on how (of if) we can tell CCMS to run this program when alert thresholds are met.

Any suggestions that get us pointed in the right direction would be appreciated!

thanks,

Jeff Henke

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Answers (3)

Answers (3)

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We need to configure CCSM to send e-mail alerts also UWL integration. How did you configure CCSM to send e-mail alerts.

Thanks

Former Member
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Hello Jeff,

if only a file should be created on OS level you could use the autoreaction method CCMS_AUTO_REACT_OP_COMMAND (function module SALO_EXECUTE_SYSTEM_COMMAND or SALO_EXECUTE_SYSTEM_COMMAND_V2). Information on this can be found in [note 536535|http://service.sap.com/sap/support/notes/536535].

[Note 703025|http://service.sap.com/sap/support/notes/703025] contains also some useful examples how to configure this method.

Please note that you will need to use a shell script (or batch/command file on Windows) as the autoreaction always forwards several parameters to the logical command containing details about the alert.

Regards, Michael

Former Member
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Hi Jeff,

There will be heaps of documentation on help.sap.com and servicemarketplace on CCMS and auto reaction methods.

Go to transaction RZ21 and select methods definitions. You can configure the methods you want using SAP reports, calling external scripts etc.

Check out this url: http://help.sap.com/saphelp_nw2004s/helpdata/en/79/498e3bae1d9e7ae10000000a114084/frameset.htm

Cheers,

Nisch