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UME Service suddenly stopped and now does not start

Former Member
0 Kudos

Hello experts, a weird problem has come up to my attention. A few days ago our Enterprise Portal suddenly went down and when we restarted all services, the UME Service did not start. We tried restarting the whole server, to no avail. This service just won't start. We are using EP 7 and our UME is configured to take ABAP as data source.

Looking at one of the logs (security.log) I found the following interesting errors:

#1.5 #0012799E98F6002100000000000027250004456D687024B5#1202236112773#/System/Security/Usermanagement##com.sap.security.core.persistence#######SAPEngine_System_Thread[impl:5]_48##0#0#Error#1#com.sap.security.core.persistence#Java#User Management Engine (com.sap.security.core.persistence.datasource.imp.R3Persistence) failed to connect to the ABAP backend system. Check that connection data are correct and the backend system is available. Error message: "". Connection data (obtained from properties of UME service in section "ume.r3.connection.master.": "".##User Management Engine (com.sap.security.core.persistence.datasource.imp.R3Persistence) failed to connect to the ABAP backend system. Check that connection data are correct and the backend system is available. Error message: "". Connection data (obtained from properties of UME service in section "ume.r3.connection.master.": "".#2#Name or password is incorrect (repeat logon)#{ passwd=******** lang=EN receiverid=master sysnr=00 client=500 poolmaxsize=10 user=SAPJSF receiverid_guest=master ashost=10.1.2.42 poolmaxwait=10000 } # #1.5 #0012799E98F6002100000003000027250004456D68702DA9#1202236112775#/System/Security/Usermanagement##com.sap.security.core.persistence#######SAPEngine_System_Thread[impl:5]_48##0#0#Error#1#com.sap.security.core.persistence#Java#An exception was thrown in the UME/ABAP user management connector that was caused by unavailability of the RFC communication with the backend system: "". ##An exception was thrown in the UME/ABAP user management connector that was caused by unavailability of the RFC communication with the backend system: "". #1#Name or password is incorrect (repeat logon)# #1.5 #0012799E98F6002100000005000027250004456D68702ECA#1202236112776#/System/Security/Usermanagement##com.sap.security.core.persistence#######SAPEngine_System_Thread[impl:5]_48##0#0#Fatal#1#com.sap.security.core.persistence#Java#Initialization of ABAP data source () failed: "". This message is critical if it appears during the startup of the AS Java.##Initialization of ABAP data source () failed: "". This message is critical if it appears during the startup of the AS Java.#2#com.sap.security.core.persistence.datasource.imp.R3Persistence#Name or password is incorrect (repeat logon)#

#1.5 #0012799E98F600210000000A000027250004456D68703B33#1202236112779#/System/Security/Usermanagement##com.sap.security.core.server.ume.service.UMEServiceFrame#######SAPEngine_System_Thread[impl:5]_48##0#0#Fatal#1#com.sap.security.core.server.ume.service.UMEServiceFrame#Plain#Start of UME service failed. Check help topic "Start of UME Service Failed". Technical details: Name or password is incorrect (repeat logon)###

This errors also appear on the trace file.

Any suggestions? If you need any other info, please let me know.

Regards.

Accepted Solutions (1)

Accepted Solutions (1)

markus_doehr2
Active Contributor
0 Kudos

Is the ABAP system the engine connects to available? (check network between the engine and also if you can logon).

Markus

Former Member
0 Kudos

Yes, the ABAP system is available. When the portal went down, this system was intermitently available, and it was a matter of minutes before it became completely available again. However, the portal never went up again.

markus_doehr2
Active Contributor
0 Kudos

Did you check if it´s possible to logon with the given user?

Also check the latest entries of default.x.trc

Markus

Former Member
0 Kudos

I can log on to the backend system (ABAP) with any user.

I will include the last lines from DefaultTrace#.trc:

#

#1.5 #0012799E98F600230000000800006AF70004456F971D4B4C#1202245485807#com.sap.security.core.server.ume.service.UMEServiceFrame##com.sap.security.core.server.ume.service.UMEServiceFrame.start()#######SAPEngine_System_Thread[impl:5]_122##0#0#Error##Plain###com.sap.security.core.persistence.datasource.PersistenceException: Name or password is incorrect (repeat logon)#

#1.5 #0012799E98F600230000000900006AF70004456F971D4BC5#1202245485807#com.sap.security.core.server.ume.service.UMEServiceFrame##com.sap.security.core.server.ume.service.UMEServiceFrame.start()#######SAPEngine_System_Thread[impl:5]_122##0#0#Error##Plain###com.sap.security.core.persistence.datasource.PersistenceException: Name or password is incorrect (repeat logon)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.newPersistenceException(R3PersistenceBase.java:234)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.init(R3PersistenceBase.java:489)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactoryInstance.<init>(PrincipalDatabagFactoryInstance.java:444)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.newInstance(PrincipalDatabagFactory.java:164)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:117)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:63)

at com.sap.security.core.InternalUMFactory.initializeUME(InternalUMFactory.java:221)

at com.sap.security.core.server.ume.service.UMEServiceFrame.start(UMEServiceFrame.java:287)

at com.sap.engine.frame.ApplicationFrameAdaptor.start(ApplicationFrameAdaptor.java:31)

at com.sap.engine.core.service630.container.ServiceRunner.startApplicationServiceFrame(ServiceRunner.java:214)

at com.sap.engine.core.service630.container.ServiceRunner.run(ServiceRunner.java:144)

at com.sap.engine.frame.core.thread.Task.run(Task.java:64)

at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)

at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:105)

-


caused by -


com.sap.mw.jco.JCO$Exception: (103) RFC_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon)

at com.sap.security.core.persistence.datasource.imp.r3persistence.R3JCo640Proxy$Client640.getAttributes(R3JCo640Proxy.java:490)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.doInitRfc(R3PersistenceBase.java:732)

at com.sap.security.core.persistence.datasource.imp.R3Persistence.localInitialization(R3Persistence.java:277)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.init(R3PersistenceBase.java:466)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactoryInstance.<init>(PrincipalDatabagFactoryInstance.java:444)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.newInstance(PrincipalDatabagFactory.java:164)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:117)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:63)

at com.sap.security.core.InternalUMFactory.initializeUME(InternalUMFactory.java:221)

at com.sap.security.core.server.ume.service.UMEServiceFrame.start(UMEServiceFrame.java:287)

at com.sap.engine.frame.ApplicationFrameAdaptor.start(ApplicationFrameAdaptor.java:31)

at com.sap.engine.core.service630.container.ServiceRunner.startApplicationServiceFrame(ServiceRunner.java:214)

at com.sap.engine.core.service630.container.ServiceRunner.run(ServiceRunner.java:144)

at com.sap.engine.frame.core.thread.Task.run(Task.java:64)

at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)

at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:105)

#

#1.5 #0012799E98F600230000000B00006AF70004456F971D4E02#1202245485808#com.sap.security.core.server.ume.service.UMEServiceFrame##com.sap.security.core.server.ume.service.UMEServiceFrame#######SAPEngine_System_Thread[impl:5]_122##0#0#Fatal#1#/System/Security/Usermanagement#Plain#Start of UME service failed. Check help topic "Start of UME Service Failed". Technical details: Name or password is incorrect (repeat logon)###

#1.5 #0012799E98F600230000000D00006AF70004456F971D63C5#1202245485814#com.sap.engine.core.service630.container.ServiceRunner##com.sap.engine.core.service630.container.ServiceRunner#######SAPEngine_System_Thread[impl:5]_122##0#0#Error#1#/System/Server#Plain###Service com.sap.security.core.ume.service error. Nested exception is: com.sap.engine.frame.ServiceException: Start of UME service failed. Check help topic "Start of UME Service Failed". Technical details: Name or password is incorrect (repeat logon)

at com.sap.security.core.server.ume.service.UMEServiceFrame.start(UMEServiceFrame.java:398)

at com.sap.engine.frame.ApplicationFrameAdaptor.start(ApplicationFrameAdaptor.java:31)

at com.sap.engine.core.service630.container.ServiceRunner.startApplicationServiceFrame(ServiceRunner.java:214)

at com.sap.engine.core.service630.container.ServiceRunner.run(ServiceRunner.java:144)

at com.sap.engine.frame.core.thread.Task.run(Task.java:64)

at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)

at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:105)

Caused by: com.sap.security.core.persistence.datasource.PersistenceException: Name or password is incorrect (repeat logon)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.newPersistenceException(R3PersistenceBase.java:234)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.init(R3PersistenceBase.java:489)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactoryInstance.<init>(PrincipalDatabagFactoryInstance.java:444)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.newInstance(PrincipalDatabagFactory.java:164)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:117)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:63)

at com.sap.security.core.InternalUMFactory.initializeUME(InternalUMFactory.java:221)

at com.sap.security.core.server.ume.service.UMEServiceFrame.start(UMEServiceFrame.java:287)

... 6 more

#

#1.5 #0012799E98F600230000000F00006AF70004456F971D6668#1202245485814#com.sap.engine.core.service630.container.ServiceRunner##com.sap.engine.core.service630.container.ServiceRunner#######SAPEngine_System_Thread[impl:5]_122##0#0#Error#1#/System/Server#Java###Core service com.sap.security.core.ume.service failed. J2EE Engine cannot be started.

[EXCEPTION]

#1#com.sap.engine.frame.ServiceException: Start of UME service failed. Check help topic "Start of UME Service Failed". Technical details: Name or password is incorrect (repeat logon)

at com.sap.security.core.server.ume.service.UMEServiceFrame.start(UMEServiceFrame.java:398)

at com.sap.engine.frame.ApplicationFrameAdaptor.start(ApplicationFrameAdaptor.java:31)

at com.sap.engine.core.service630.container.ServiceRunner.startApplicationServiceFrame(ServiceRunner.java:214)

at com.sap.engine.core.service630.container.ServiceRunner.run(ServiceRunner.java:144)

at com.sap.engine.frame.core.thread.Task.run(Task.java:64)

at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)

at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:105)

Caused by: com.sap.security.core.persistence.datasource.PersistenceException: Name or password is incorrect (repeat logon)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.newPersistenceException(R3PersistenceBase.java:234)

at com.sap.security.core.persistence.datasource.imp.R3PersistenceBase.init(R3PersistenceBase.java:489)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactoryInstance.<init>(PrincipalDatabagFactoryInstance.java:444)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.newInstance(PrincipalDatabagFactory.java:164)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:117)

at com.sap.security.core.persistence.imp.PrincipalDatabagFactory.getInstance(PrincipalDatabagFactory.java:63)

at com.sap.security.core.InternalUMFactory.initializeUME(InternalUMFactory.java:221)

at com.sap.security.core.server.ume.service.UMEServiceFrame.start(UMEServiceFrame.java:287)

... 6 more

#

#1.5 #0012799E98F600230000001100006AF70004456F971D6861#1202245485815#com.sap.engine.core.Framework##com.sap.engine.core.Framework#######SAPEngine_System_Thread[impl:5]_122##0#0#Fatal#1#/System/Server#Plain###Critical shutdown was invoked. Reason is: Core service com.sap.security.core.ume.service failed. J2EE Engine cannot be started.#

markus_doehr2
Active Contributor
0 Kudos

The user your gave (SAPJSF) has the wrong password apparently (or is locked) - and thus can´t logon - and thus your engine is not coming up.

Markus

Former Member
0 Kudos

Indeed, the user was blocked. It seems to me that during that intermitence in the ABAP system, the user was for some reason blocked. Thank you very much for your assistance.

Answers (0)