Forgot user ID and Password link

[Former Member]

Hello All,

We are having issues while trying to implement the functinality to allow users to receive their forgotten passwords via e-mail (with out approval).

On the log on screen, when we click the link "Have you forgotten your password or user ID? [Help] ", the system always prompts to enter the log on information.

The following information appears on the screen:

Please log on to the SAP System

Service: BBPAT04

Client: XXX

Login: (Login required)

Password: (Password required)

Language: English

Accessibility:(Check box uncheked)

We have created and maintained the service user under the following path using SICF t-code. Serice user has SAP_ALL access.

default_host\sap\bc\gui\sap\its\bbpat04

Are we missing any other settings?

We are using SRM 4.0, Standalone scenario.

Any help will be highly appreciated.

Regards,

Upendra Kulkarni.

[Former Member]

Hi Upendra,

Did you fix this problem? We are having the same issue. Can you let us know how you resolved this?

Thanks,

AB

[Former Member]

Thanks Disha.

Do you mean restarting the ITS server? I will ask the Basis person and see if the issue gets resolved.

Are there any other settings to be maintaied in SICF for BBPAT04 apart from maintaining the service user and password?

Thanks,

Upendra.

[Former Member]

hi,

The main settings are in the SICF trascn.Sometimes the ITS settings/changes are not refreshed and hence the server reboot helps.If you are using internal ITS,then you just need to restart the SRM server else your ITS server.

BR,

Disha.

Do reward points for useful answers.

[Former Member]

Hi,

Pls check the settings again.

See the foll link:

http://help.sap.com/saphelp_srm50/helpdata/en/ae/ac206d02892c408802aced91d88191/frameset.htm

useful notes:

Note 816136 - BBPSTART: Calling BBPAT03/04/05 requires logon

537700 - ITS errors

BR,

Disha.

Do reward points for useful answers.

[Former Member]

Disha-

Thanks for your response. We did implement the OSS note and published the template and still we receive the log on page requesting for user ID and password.

I did check the SICF transaction to see the service user being maintained.

I am not sure what steps we are missing here.

Any help will be highly appreciated.

Regards,

Upendra.

[Former Member]

Hi,

Just ask the BASIS guy to reboot the server if ALL the settings are done.

BR,

Disha.

DO reward points for useful answers.