Problem while configuring email system in service desk message

[Former Member]

Hi all,

I have configured my soution manager service desk for sending emails to the key user when the message status changes from New to In process.Now i want that a mail should go to the message processor when the message is assigned to him.For that i will have to define a new action but the issue is which smart form do i need to assign to that action.

Regards

Praveen

[Former Member]

Hi Praveen,

You use the same Smartform settings as the other default email actions in the action profile.

regards,

Jason

[Former Member]

Hi Jason

Can you please send me any document that i can configure service desk in Solution manager 4.0 with the Email configuration

Points will be awarded

Thanks

Rajesh

[Former Member]

Hi Praveen

I am also doing Service Desk config. Can u please tell me how u configured External system. I was able to send messages internally. but from Other systems in landscape i am not able to. I f u have any document from end to end please send me.

Points will be awarded for the solution.

Rajesh