Hi All , Getting connection to Gateway error when synchronizing in MI

[Former Member]

Hi All , Getting connection to Gateway error when synchronizing in MI using MAU application .

Please provide the solution ASAP.

Also provide the notes which can be avilable in SERVICE.SAP

Thanks&Regards.

Bharat

[Former Member · Accepted solution]

Hi,

well, the error - you should get this error as well if you sync with a new and empty client? It seems your Sync service is down. Check the sync service itself. Is the URL accessible from the device itself?

It is usually not related to the App (MAU in your case) it is related to the ladscape itself.

Can you add the correct error message and the part of the trace that shows the message? Including the lines before with the ping if the server is available?

Regards,

Oliver