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Online order

Former Member
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Hi All

Client wants the consumer/its customer should be able to order online on its website. How does SAP ECC SD supports this? What other tools required. How & What interface required.Basically how to configure/achieve this requirement.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Dear DM,

This requirement can easily be achieved in SAP R/3. Infact, the Internet sales application with R/3 as backend is called E-commerce for SAP ERP.

With SAP E-Commerce for mySAP ERP, you can rapidly create new, attractive sales channels. Your organization can increase the productivity of its sales representatives while ensuring that business partners and customers receive a highly personalized experience. It guarantees consistency, effectiveness, and predictability, to make the most promising leads become the most profitable customers.

check this link: http://help.sap.com/bp_bblibrary/600/HTML/C20_EN_DE.htm

In general following are the features of SAP SD module for ECC 6.0 which is not available in SAP R/3 till 4.7 version.

1.E-Commerce:- SAP ERP provides powerful e-commerce capabilities that can be expanded in an easy, cost-effective manner in line with business growth. Organizations can run a complete sales process on the Internet, and provide business-to-business (B2B) and business-to-consumer (B2C) customers with personalized and interactive online self-services.

2.Mobile Sales for Handhelds:-SAP ERP enables sales professionals to access front- and back-office business processes and to manage critical sales activities in the field using standard PDAs or other handheld devices (including those with bar code scanners). In this area, SAP ERP provides the following functions:- Customer managementWith SAP ERP, sales professionals may enter, view, and modify detailed customer information, and view sales order history for each customer.- Sales order managementSAP ERP enables sales staff to take sales orders via bar code scanners; search, create, and modify sales orders; and list or sort sales order partners.- Material managementSupport for material management for mobile sales enables staff to view material lists or details for a specific material, search material, and display customer-specific prices.

3.Resource-Related Down Payments and Billing:-- Supports creation of down-payment requests analogous to the functions offered by resource-related billing- Enables organizations to bill the requesting company code for services provided via a resource-related billing document.

4.SAP Beverage Functions Available for the Consumer Products Industry:- As of SAP ERP Central Component (SAP ECC) 5.00, the following functions from the SAP beverage industry solution are available for the consumer products industry:* SAP ECC 5.00, consumer products (EA-CP 500)- Material sorting- Extra charge- Empties management- Part load lift orders- Pendulum list indirect sales- Sales returns- Excise duty* SAP ECC 5.00, supply chain management extension (EA-SCM 500)- Direct store delivery back-end- Master data- Visit control- Transportation planning (including loading units, aggregation categories)- Vehicle space optimization- Output control (including valuated delivery note)- Route accounting (including tour data entry, cash payer, route settlement)* SAP ECC 5.00, industry-specific sales enhancements (EA-ISSE 500)- Extended rebate processing.

5.Credit Management:-Integrating sales and distribution (SD) credit management with SAP Credit Management application:With SAP ERP 6.0 application, you can also use SAP Credit Management in SAP Financial Supply Chain Management set of applications (FIN-FSCM-CR) to perform all credit checks and commitment updates for all areas of sales (SD-BF-CM). In SAP Credit Management, you can update the data from multiple systems. This enables you to execute credit checks with consistent data in distributed systems, too. Furthermore, you can connect to external credit information providers by extensible markup language (XML) interfaces. Alternatively, you can continue to use SD Credit Management (SD-BF-CM).

6.E-Commerce: Catalog Management :-As of SAP ERP 6.0 application, you must carry out product catalog replication from your ERP solution to the Text Retrieval and Information Extraction (TREX) server for use in the Web shop, using the report ISA_CATALOG_REPLICATION.

7.E-Commerce: Quotation and Order Management:- Order creation with reference to a contract that has been displayed* Lock of sales documents to avoid concurrent access during the order change process* Display of bills of material in the shopping basket* Free goods processing* Processing of grid products for the SAP Apparel and Footwear application* One-step business order processing* Selection of multiple transaction types in the shopping basket* Credit card support in business-to-business (B2B) Web shop* Material number format conversion* Maintenance of delivery priority in the shopping basket (B2B)* Document search for all documents across all sales areas* Interprocess communication-characteristic value display in basket and order confirmation

8.E-Commerce: Selling Over eBay:-Creation and management of product listings on eBay leverages the e-commerce order management and fulfillment capabilities of the SAP ERP application by easily tying existing tax, pricing, shipping, and payment configurations to post-auction processing. Enhancements in 2005: * You can use the business-to-consumer (B2C) checkout instead of the eBay checkout. With the B2C checkout, you can maximize cross-selling and up-selling opportunities by leveraging B2C functionality, determine tax and shipping using the elaborate methodologies available through condition techniques in SAP ERP 6.0. * E-mail notification scenario: winner notification to keep the auction winner updated with the status of the auction and of his or her order * Monitoring through features such as single-activity trace (SAT), heartbeat, and logging * Creation and publishing of multiple-item auctions and manual retraction of winners

9.E-Commerce: User Management:-- Web-based user management for business-to-business internet users - Assignment of authorization roles to users in web-based user management - Automatic migration of SU05 to SU01 internet users

10.Enterprise Services in Sales Order Management:-Please check in the Enterprise Services Workplace site which enterprise services are available for sales order management on the SAP Developer Network site (www.sdn.sap.com).

11.Internet Pricing and Configurator (IPC):-The IPC is enhanced and integrated to allow configuration within the sales documents of the SAP ERP application reusing existing model data while leveraging its improved functionality and advanced user interface within SAP ERP.

12.Price Catalog (PRICAT): – Inbound Processing (Retail):-Inbound message processing of PRICAT essages:As of SAP ERP Central Component enterprise extension retail 6.0 (EA-RET 600) component, you can create and change article data automatically, or in an interface for mass data handling. The system takes both single and generic articles and bills of material and prices into account.

13.Rebate Condition Records Using Scales:-As of SAP ERP 6.0 application, you can set up rebate agreements so that the scale base value and the rebate scale level is derived from the total sales volume of multiple condition records. You do this by grouping condition records in the rebate agreement.

14.SAP Role: – Internal Sales Representative:-SAP role – internal sales representativeThis role delivers all the functions to fulfill the requirements of an internal sales representative. This includes tasks such as answering phone calls from customers and prospective customers, processing incoming inquiries and sales orders, and preparing quotations and sales contracts.Target groupThe responsibilities of an internal sales representative (or customer service representative) include the following:- Answering phone calls from customers and prospective customers- Answering product, price, and order status related questions- Processing incoming inquiries and sales orders- Preparing quotations and sales contracts- Taking sales orders and ensuring successful order processing – for example, taking care of the completeness of sales documents, releasing delivery-blocked orders, and so on - Support for the outside sales force – for example, checking on quotations, updating customer master data, and so on- Preparing reports and sales analyses for the sales manager and the sales teamWork overview This work center gives you an overview of your daily work and gives you easy access to your most important tasks. Sales documents This work center allows you to work on all your sales documents. You can create and maintain inquiries, quotations, sales orders, sales contracts, scheduling agreements, and billing documents. Order fulfillment This work center allows you to monitor order fulfillment. You can display deliveries, backorders, and shipments, and can check product availability.Master data This work center enables you to work on all your master data. You can create and maintain business partners, customer agreements, prices and conditions, and products.

Hope this helps you.

Do award points if you found them useful.

Regards,

Rakesh

Answers (2)

Answers (2)

Former Member
0 Kudos

hi,

the complexity of the issue cannot be explained in just few lines here. But let me list out.

1)you need provide an online site where in the customer can order the items.

1.1)you also need to decide if the data entered would come into the application server of sap.

2) you need to have a batch job running on a regular basis to check what are the orders coming through net.

3)May be a BAPI can run here.

4) you need map all the fields required for a sales order correlating the input data from net.

5)Capture the exceptions, to identify where errors can occur during this process and how to fix it.

Also please check into CRM- internet sales option.

[Internet Sales|http://www.sap.com/solutions/business-suite/crm/internetsales/businessbenefits/index.epx]

regards

sadhu kishore

Lakshmipathi
Active Contributor
0 Kudos

Dear DM

Check the link

[Settings for Online Store|http://help.sap.com/saphelp_46c/helpdata/en/cd/34edc6dd9011d3b8890008c7e97560/frameset.htm]

Thanks

G. Lakshmipathi