not picking the messages???

[Former Member]

hi,

If message is not picking up at sender side, what are the general reasons and what basic checks we need to do. what are the errors we get.

And when message is not receiving at receiver side, what is the reasons and errors we get. What are the basic steps we need to take to resolve this issues.

thanks in advance.

[Former Member]

Hi,

Troubleshooting for Sender and receiver side is one of the important task in XI

Mostly we could do the troubleshooting with the help of SXMB_MONI and Runtime Workbench in XI

i.e. Central monitoring

Troubleshooting For Sender side

1. If the message is not picked up in the XI, you need to verify the log in either SXMB_MONI or in runtime Workbench.

If you are able to see any failure entry about trying to pick-up the message from sender system.

You could be able to trace it through failure description.

In SXMB_MONI, double click on the entry of failed attempt of message processing and on left hand side you will get the XI processing steps. Explore the steps and look for Error entries in it.

2. If in case XI don't get any entry in the log then, mostly the problem is on sender side.

You need to check the log on Sender side about it.

For e.g if its SAP - IDOC verify in WE02 etc. as well as check with the connectivity parameters.

Troubleshooting For Receiver side

1. Similarly you need to trace for Receiver side also via SXMB_MONI or RWB ie.e Runtime Workbench.

Please go through some of the below links whihc will help for troubleshooting in various real time scenarios in XI

SAP Exchange Infrastructure Release 2.0 Troubleshooting Guide

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/108ba391-e826-2a10-608f-c1769c51...

Defining Conditions and Actions for Troubleshooting

http://help.sap.com/saphelp_nw04/helpdata/en/68/36883ce5bd7b1de10000000a114084/frameset.htm

Troubleshooting Guide - SAP Exchange Infrastructure 3.0 and 2.0

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/bd5950ff-0701-0010-a5bc-86d45fd5...

SAP Network Blog: Troubleshooting File-to-IDOC Scenario in XI.

/people/venugopalarao.immadisetty/blog/2007/01/24/troubleshooting-file-to-idoc-scenario-in-xi

SAP Network Blog: Troubleshooting of ALE Process

/people/raja.thangamani/blog/2007/07/19/troubleshooting-of-ale-process

SAP Network Blog: Troubleshooting SOAP Message - XI

/people/varadharajan.krishnasamy/blog/2007/01/09/troubleshooting-soap-message--xi

Thanks

Swarup

[Former Member]

Hi,

If message is not picking up at sender side, what are the general reasons and what basic checks we need to do. what are the errors we get.

A) File is not picked up:

1) Check the channel status whether that chaneel is active or inactive.

2) there could be a firewall problem with the FTp server.

3) U dont have specified the proper source directory in the source adapter.

4) USer credential supplied in file adapter is wrong.

5) U dont have a sufficient right to open that folder.

6) Because of the wrong file content conversion.

How to trace the error:

1) Check the RWB component monitoring channel status and see the error status if ur fiel content conversion is not proper then it will show u that error message.

2) Check the configuration with proper directory path,user credentials,FCC parameters,folder rights etc.

3) u can trace whether the connection exits between FTp by using the ping command from ur desktop.

4) see the message in SXMB_MONI.

Similarly for receiver adapter these can be a cause and solutions which is said in sender file adapter.

U need to troubleshoot the errors based on the different error messages and different scenarios.

Refer the XI troubleshooting guide this will help you.

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/bd5950ff-0701-0010-a5bc-86d45fd5...

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/108ba391-e826-2a10-608f-c1769c51...

SLD guide:

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/652b1f46-0a01-0010-25ae-e7cb07b5...

HTTP error debugging:

/people/krishna.moorthyp/blog/2006/07/23/http-errors-in-xi

Troubleshooting File-to-IDOC Scenario in XI.

/people/venugopalarao.immadisetty/blog/2007/01/24/troubleshooting-file-to-idoc-scenario-in-xi

troubleshooting SOAP:

/people/varadharajan.krishnasamy/blog/2007/01/09/troubleshooting-soap-message--xi

Proxy:

Debugging Inbound Proxy:

/people/stefan.grube/blog/2006/07/28/xi-debug-your-inbound-abap-proxy-implementation

SPROXY not working:

/people/vijaya.kumari2/blog/2006/01/26/how-do-you-activate-abap-proxies

Thnx

Chirag

And when message is not receiving at receiver side, what is the reasons and errors we get. What are the basic steps we need to take to resolve this issues.

[Jitendra_Jeswan]

Have a look at the Following:

Sender/Receiver Channel side problems:

1) Channel is Inactive/stopped in RWB/or has errors.

2) You should check for User Rights on the folder

3) Some Configuration parameter is missing/unexpected.

4) Message/File format problems

5) You should basically check the RWB ---> Communication Channel Monitoring for adapter level kind of errors

Hope this helps.

Regards.

Jeet.