Solved: SD tickets

Former Member · ‎01-26-2008

Dear All,

Can somebody send me some tickets ( Level 1,2, not critical) with solutions or some write ups in any topic in SD which can help me out in the interview? I'm a certified consultant, but during Siemens classes we were not exposed to real time situations. I would really be thankful and reward points to all of you. You can send me anything that can help me out understanding SD / facing the interview.

Regards,

Soumya

Email: soumya1@inbox.com

Former Member · ‎01-26-2008

Hi Soumya,

1. What is an EDI invoice, how it reflects in SAP R3 system?

Quite generally, you create an invoice by a normal way, but after this you

generate an output (print document) in the form of an IDOC. This IDOC can

be sent to the customer. The process is similar to the standard print

output of the invoice. The IDOC should be of a message type INVOIC. The

function module is IDOC_OUTPUT_INVOIC.

There is also a self-billing process with the invoice creation. In this

case the customer sends the IDOC for himself. This IDOC must be processed

via EDI on SD side, and then the SD invoice will be created. To learn this

process, please call the function module IDOC_INPUT_SBINV in the

transaction SE37 and the press the button "Function Module Documentation".

The SBINV process can be realized via EDI only.

2. What is meant by Explosion in SD?

It is related to Bill of Material where one parent item is linked with

several child items. For creation/edit/display, T-Code is CS01/02/03

3. What is the usage of configuration profile in variant configuration?

You maintain the configuration parameters for a configurable general

maintenance task list in the configuration profile.

The settings that you make here also concern the BOM explosion for the

piece of material. In addition, at least one class, whose class type allows

variant configuration, must be assigned to each configuration profile. The

class contains the characteristics that the system proposes for

characteristic evaluation when you create a maintenance or service order.

4. What do you mean by tickets? Could you please give me some examples of

tickets?

Tickets in SD can be considered as the problems which the end user or the

employees in the company face while working on R/3. Tickets usually occur

during the implementation or after the implementation of the project.

There can be numerous problem which can occur in the production support and

a person who is working in the support has to resolve those tickets in the

limited duration, every ticket has the particular deadline alert so your

responsibility is to finish it before that deadline.

End user is not able to

1. Create Sales order for a customer from a new plant, since shipping point

determination is not happened. (Without shipping point the document becomes

INCOMPLETE and he will not be able to proceed further like DELIVERY,

BILLING).

He raises a ticket and the priority is set in one of the below

1.Low 2. Medium 3. High.

Now you need to solve this ticket. You would analyze the problem and

identify that the SP configuration has to be done for the new plant.

You would request a transport for DEV CLIENT to BASIS. You do the change

and Request one more Transport to BASIS for QA client. The End user will

test the same by creating a sales order for the new plant and approve it.

Finally u requests a transport to move the changes to PRODUCTION.

Once the change is deployed in production the TICKET is closed.

What I have given is a small ex. You would get some real issues with

severity HIGH in your day-day support

1. KOFO error?

2. Defecit in sales order stock?

3. PGI is not possible?

4. Shipping conformation is not possible.

5. Picking or packing PGI is not possible.

5. What is the difference between sales process and business process?

BUSINESS PROCESS: Sequentially and logically related series of processes

and functions for an internal or external target group to deliver a defined

good or service. The R/3 Reference Model provides sample business processes

in scenarios as EPCs.

6. What is the difference between transit time and transportation time?

Transit time: is the time taken by the material to reach customers place.

Transportation time: is the time taken to schedule the materials by

shipping company.

7. What is the difference between free goods and bonus buy?

Free goods are either inclusive or exclusive if a customer orders for 10

products he will get 1 free for that no price is charged this is exclusive

scenario

If a customer orders 10 products he will get 9+1 for 1 product he will not

charged this inclusive scenario

For bonus buy if a customer orders regularly 10 products in one occasion if

he orders 1000 products he will be given less price than the price he will

get for 10 products this bonus buy scenario

Or

Free goods are considered to be merchandise, moveable belongings or

personal property. Free goods are those which economists are not interested

in because in free goods doe not offer the opportunity for creating a cost

for usage. The best example of free goods is air because there is no

scarcity of air. Economists are interested only in goods, which can be

manipulated to create cost for usage. Free goods are plentiful; you have as

much as you want without a chance for future cost to society.

A bonus buy refers to any product manufactured or otherwise made available

for purchase at a lower cost for a certain period of time. A bonus buy can

relate to food, cars, stocks, bonds, insurance, bank loans or almost any

product you can think of.

Examples of Bonus buys are: buy one and get one free, 20% original price,

and 15% Reduced Mortgage today.

8. What is the difference between static and dynamic in credit management?

SIMPLE CREDIT CHECK: Tr.Code - FD32

It Considers the Doc.Value + Open Items.

Doc.Value: Sales Order has been saved but not delivered

Open Item: Sales Order has been saved, Delivered, Billed & Transferred to

FI, but not received the payment from the customer.

Eg: Customer Credit Limit is Rs.1, 00,000/-

Suppose Doc.Value + Open Item Value is Rs.1, 10,000/-

Here credit limit exceeds then system reacts.

Options: A) Warning Message

B) Error Message (Sales Order won't be saved)

C) Error Message with Delivery Block

AUTOMATIC CREDIT CHECK: Give extra credit facilities to the particular

customer.

STATIC CREDIT LIMIT DETERMINATION: Checking Group + Risk Category + Credit

Control Area.

A) Credit Checking Groups: Types of Checking Groups.

01) Sales

02) Deliveries

03) Goods Issue

At all the above 3 levels orders can be blocked.

B) Risk Category: Based on the risk Categories Company will decide how much

credit has to give to the customer.

HIGH RISK (0001) : LOW CREDIT

LOW RISK (0002) : MORE CREDIT

MEDIUM RISK(0003) : Average Credit

Static Credit Check it checks all these doc value & check with the credit

limit

1) Open Doc.Value / Sales Order Value : Which is save but not delivered

2) Open Delivery Doc.Value : Which is delivered but not billed

3) Open Billing Doc.Value : Which is billed but not posted to FI

4) Open Item : Which is transferred to FI but not received from the

customer.

DYNAMIC CREDIT CHECK : 1) Open Doc

2) Open Delivery

3) Open Billing

4) Open Items

5) Horizon Period = Eg.3Months

Here the System will not consider the above 1,2,3& 4 values for the lost 3

months

Then assign the Sales Doc & Del Documents.

Sales Doc.Type (OR) + credit Check (0) + Credit Group (01)

Credit Limit Check for Delivery Type: Del.Type (LF) + Del Credit

Group (02) + Goods Issue Credit Group (03)

9. Difference between 4.6 version and 4.6c, 4.7ee

There are so many differences between the versions in different objects

1. In the customer master in 4.6 version there is no partner function tab

in the customer in xd01 t-code and also there is no CIN tab in that version

but it is there in the 4.7 EE version

This is the major change from the 4.6cc to 4.7EE

2. in 4.7EE there is some settings that are related for CIN which cannot be

done in 4.7EE that means they need some patches for doing the configuration

setting for the CIN

But we can do the same in the 6.0 versions

These are the some of the settings that are differed in the two versions

and in that two objects

10. Where is rebate define for quantity REBATE

Rebate:

Following explains how to create a rebate agreement, test it using a sales

order and billing it. Then settling it partially or fully using a rebate

credit memo. Please use the basic procedure and tweak your IMG settings

according to your unique requirements.

Rebate processing:

1. First requirement is that the rebate processing must be active for

a. the customer ( check in customer master) ,

b. for the billing type ( check in IMG > Billing > rebate processing >

active rebate processing > select billing documents for rebate processing.

)

c. For the sales organization:

( check in IMG > Billing> rebate processing > active rebate processing >

Active rebate processing for sales org. )

2. Next create a rebate agreement for this use T-code VB01. For the rebate

agreement type you can choose either 0001

( group rebate ) or 0002 material rebate or 0003 ( customer rebate ) etc

b. Enter your rebate conditions. Don’t forget to enter the accrual rate

here.

3. Now test your rebate functionality: create a sales order for the

particular customer, sales org (ensure that the billing type used in your

sales order is relevant for rebate). Create outbound delivery, transfer

order to do picking and post goods issue.

4. Now go to Tcode VB03 and check your rebate by choosing conditions,

selecting the condition line and choosing payment data. You will see that

the accruals and business volume are updated when accounting doc is created

for billing.

5. Settling your rebates:

Once your rebates have been accrued you need to settle the rebate.

For this first release the rebate for settlement by using Tcode VB02. As a

trial basis choose B (you can choose other settings based on your

requirement) and choose Create manual accrual. Now enter the amount to be

paid and save the rebate agreement.

6. Next display your rebate agreement using Tcode VB03.

Enter your rebate agreement number. Next choose rebate payments > Rebate

documents and select partial settlement. Click on the choose button to note

down your credit request number.

7. Use Tcode VA02 and release the billing block for your credit request.

(Use item overview tab)

8. Now use VF01 to create a rebate credit memo by entering the credit memo

request number and save it

9. Now release the credit memo to accounting using vf02.

Quantity Rebate:

In rebate agreement details we will define the rebate basis whether it is

the quantity rebate or volume based rebate.

11. What is solution manager? What is purpose of it? In support what type

of tool we can use? What is change?

SAP Solution Manager is a centralized, robust solution management toolset

that facilitates technical support for distributed systems – with

functionality that covers all key aspects of solution deployment,

operation, and continuous improvement. It combines tools, content, and

direct access to SAP to increase the reliability of solutions and lower

total cost of ownership.

With SAP Solution Manager, you can be sure your entire SAP solution

environment is performing at its maximum potential. The toolset addresses

your entire IT environment, supporting SAP and non-SAP software and

covering current and forthcoming SAP solutions. As part of SAP Net Weaver,

SAP Solution Manager is included in the annual maintenance fee for SAP

solutions.

SAP Solution Manager targets both technical and business aspects of your

solutions, focusing strongly on core business processes. It supports the

connection between business processes and the underlying IT infrastructure.

As a result, it eases communication between your IT department and your

lines of business. And it ensures that you derive the maximum benefits from

your IT investments.

SAP Solution Manager features and functions include:

• SAP Business Suite implementation – SAP Solution Manager provides content

that accelerates implementation. Configuration information and a

process-driven approach to implementation speed the blueprint,

configuration, and final preparation phases. SAP Solution Manager enables

efficient project administration and centralized control of cross-component

implementations.

• Global rollout – The toolset eases process standardization and

harmonization across organizations and locations by providing proven

methodologies and all necessary functionality. You can more easily

implement standardized settings at local sites, because configuration

settings needn't be re-entered into local components.

• Synchronization of custom settings – With SAP Solution Manager, you can

maintain consistency as you customize your heterogeneous IT environment. It

enables safer administration of customization, less error-prone replication

of custom settings, and simpler consistency checks. SAP Solution Manager

reduces manual synchronization efforts by automatically distributing custom

settings to various systems simultaneously, and by centrally managing all

requests to synchronize settings.

• Testing – SAP Solution Manager speeds test preparation and execution. It

provides a single point of access to the complete system landscape and

enables centralized storage of testing material and test results to support

cross-component tests.

• IT and application support – The support desk included in SAP Solution

Manager helps you manage incidents more efficiently and eases the

settlement of support costs. Centralized handling of support messages makes

the support organization more efficient.

• Solution monitoring – SAP Solution Manager performs centralized,

real-time monitoring of systems, business processes, and interfaces, which

reduces administration effort. It can even monitor intersystem

dependencies. Proactive monitoring helps you avoid critical situations,

while automatic notifications enable fast response to issues.

• Service-level management and reporting – SAP Solution Manager allows easy

definition of service levels and provides automated reporting. Service

reporting covers all systems in the solution landscape and provides a

consolidated report containing the information you need to make strategic

IT decisions.

• Service processing – SAP Solution Manager makes appropriate service

recommendations and delivers SAP support services. These include SAP

Safeguarding, which helps you manage technical risk; SAP Solution

Management Optimization, which helps you get the most from your SAP

solutions; and SAP Empowering, which helps you manage your solutions.

•

http://blogs.ittoolbox.com/sap/support/archives/introduction-to-sap-support-10712

12. How can we define sales order type

In VOV8 either u can copy rename or create

13. What is gap analysis and when it will be use in the time of project?

Business blue print stage is called as is process. Fit gap means, before

implementing the SAP all the business data is in the form of documents, we

cannot keep this data as is in the SAP. There should be a gap. So by

filling this gap, we make configuration with the help of these documents.

This is called as fit gap analysis. In this stage, we should analysis the

gap between as is and is as process

Cut Over Plans:

Detailed plans need to be developed for cutting over from the old system(s)

to the new. Parallel runs of what will happen over the conversion period

using test data, convert and watch for a period after wards to ensure

nothing unexpected happens.

Train Users:

Well trained users will support and defend the system on site. Unsupportive

users will continually undermine the system and eventually it will be

replaced. Therefore the more effort you put into helping the users master

the system early the better. Fit gap means, before implementing the SAP all

the business data is in the form of documents, we cannot keep this data as

is in the SAP. There should be a gap. So by filling this gap, we make

configuration with the help of these documents. This is called as fit gap

analysis.

GAP Analysis

A through gap analysis will identify the gaps between how the business

operates ad its needs against what the package can can't do. For each gap

there will be one of three outcomes which must be recorded and actioned,

GAP must be closed and customized software can be developed close the gap,

GAP must be closed but software cannot be written therefore a workaround is

required, GAP does not need to be closed.

In simple terms: Gap means small cracks. In SAP world. In information

technology, gap analysis is the study of the differences between two

different information systems or applications (ex; existing system or

legacy system with Client and new is SAP), often for the purpose of

determining how to get from one state to a new state. A gap is sometimes

spoken of as "the space between where we are and where we want to be." Gap

analysis is undertaken as a means of bridging that space.

Actual gap analysis is time consuming and it plays vital role in blue print

stage

The Gaps can differ from company to company. Most commonly, however,

missing functionality is industry-specific.

Examples:

1. MGM Studios and Lycos sometime back worked with SAP to develop its new

intellectual property management and media advertising management

functionality, respectively.

2. A leading Oral care product company wanted the promotion of free-goods

where they wanted 'Buy one get 2 different products free'.

2 gaps are, In customer master data the client requirement needs legacy

customer number which can be solved with User exit.,

In sales order we need customer Phone number, We can use user exit

These 2 are gaps, which we cant, find in Standard SAP

1. if client want new field in customer master like nearest fire station ..

2. order will be uploaded directly with out va01. Through BDC... bcoz lot

of orders if they get daily, they can opt these...

Movement type 1 uses when a material have two movement types.. like example

101 and 261.. one is incoming raw material and going for production...

14. What is the difference between rebate and discount?

Rebate is a partial repayment, whereas a refund is a repayment of the total

purchase price and Discount is reduction in Price

Or

Rebate: an incentive to be given to a customer. Clubbed with qty purchased

by a customer within the period specified (say one month)-conditional.

Discount: unconditional, to be given to a customer on account of heavy

purchase by one single billing. From the price List (Base price).

15. What is the Purpose of a Sales Organization in SAP?

Sales org. represents the highest elements in SD. Sales org. is responsible

for

Sales, services, negotiation or Revenue generation and physical

distribution of products.

16. What is the purpose of Distribution Channel?

The Mechanism or route through which the products are placed in the market.

17: What is the purpose of Division?

Division is the one which sells identical or similar products.

18. A Sales organization can be assigned to more than one Company code.

State true or false?

False. Sales org. cannot be assigned to more than one company code.

19. Can you create a Sales Order without having a Sales Group defined in

the Org Structure?

NO. We cannot create a sales order without having sales group.

20. What is sales area

Sales area is the combination of

Sales org. + Distribution channel + Division.

21. Can you assign one plant to more than one Sales Organization?

Yes, we can assign plant to more than one sales org.

22. Explain process of stock transport orders in SAP?

Stock transport is the process of transporting stock within the plant

from one storage location to another. Stock transport is a replenishment

Delivery.

23. What is a Scheduling Agreement? Give a business case where it is used?

It is the agreement between customer and company. It contains delivery

Schedule.

24. Can you check availability during Standard SAP Quotation Process?

Yes, we can check for availability during std. quotation process.

25. What are the different movement types, and where will you assign the

movement type

631, 632, 633, 634, 601, 602, 651, 561

Movement types will be assigned to schedule lines

26. How billing date determined in the billing document?

Once the PGI is done, goods will move to the customer on the

Specific delivery date, from this the billing date is determined.

27. How the account posting will done by the system, explain what is

credited and what is debited when customer billing passed to accounts?

Through revenue account determination.

28. What are the different billing types available in standard system?

A) Periodic billing

B) Milestone billing

29. What are the columns in a pricing procedure?

The following fields determine the pricing procedure. And the columns are

as follows. There are total 16 fields which determine the pricing

procedure.

1) Step

2) Counter type

3) Condition type

4) Description

5) From

6) To

7) Manual

😎 Mandatory

9) Statistical

10) Print out

11) Sub to

12) Requirement

13) Alternation calculation type

14) Alternation condition based value

15) Account keys

16) Accurals.

30: how system will Determine Shipping Point?

Delivery plant + shipping condition from CMR - SH + Loading group from

Material Master.

31. If Same Purchase Order no is used in multiple Sales Orders, Is it

possible to warn the User? If yes How?

The same purchase order no. is entered system throw a warning message.

32: Which Item Category in Standard SAP is used for Free of Charge items &

Text Items?

TANN. TXT.

33. Is it Possible to copy Sales Order to a Production Order? If yes

explain in which situation you can do that?

In Make to order scenario it is possible

35. How do you release a Sales Order blocked for Credit Hold. ?

Go to T-code VKM1 and give the sales document no. to release the sales

order

from credit hold.

36. How do you create Sales BOM, What is the purpose of Sales BOM?

Go to cs01 to create sales BOM. Sales BOM is to explode the sub items in

the

Sales order along with the main item

37 When does the invoice status will change?

When invoice is released for posting to account, then status of invoice

changes.

38. What is the structure of a customer master record?

General data

Company code data

Sales area data

39. Account group controls

a) Fields selection

b) Partner functions

c) screen sequence

d) Number range assignment

40. Name any 4 Material types in SAP R3?

a) hawa-trading goods

b) fert- finished goods

c) roh-raw material

d) halb- semi finished goods

41. How system will determine the delivery plant in sales organization?

a) Customer material Information record

b) Customer master

c) Material mater

42. Which other areas in SAP SD are condition technique used?

a) Output determination

b) material determination

c) Revenue account determination

d) text determination

Handling tickets is called Issue Tracking system. The errors or bugs

forwarded by the end user to the support team are prioritized under three

severity High, Medium and Low. Each and every severity as got its time

limits before that we have to fix the error.

The main job of the supporting consultant is to provide assistance on line

to the customer or the organization where SAP is already implemented for

which the person should be very strong in the subject and the process which

are implemented in SAP at the client side to understand, to analyze, to

actuate and to give the right solution in right time. This is the job of

the support consultant.

The issues or the tickets (problems) which are raised is taken care of on

priority basis by the support team consultants.

The work process in support projects are given below for your reference.

1. The customer or the end user logs a call through any tool or by mail

(RADIX).

2. Each one of the support team is a part of support group.

3. Whenever a customer logs a call he /she has to mention to which work

group (by name).

4. Once the calls came to the work group the support consultant or the team

need to send an IR (Initial Response) to the user depending upon the

priority of the calls. (Top, High, Med, Low, None)

5. Then the error is fixed, debugged by the support consultant or the team.

Then after testing properly by generating TR (Transport Request through the

basis admin)

6. Then it is informed to the end user/customer/super user about the

changes which have moved to the production server by CTS process.

These are the process. In summary, what I understand is that if any

configuration or customization is required to solve the issue, then the

consultant have to work on DEV Client, then the end user will test it in

the QA client and after approval the BASIS consultant has to transport it

to the PRODUCTION client.

An example:

Tickets in SD can be considered as the problems which the end user or the

employees in the company face while working on R/3. Tickets usually occur

during the implementation or after the implementation of the project. There

can be numerous problems which can occur in the production support and a

person who is working in the support has to resolve those tickets in the

limited duration, every ticket has the particular deadline alert so your

responsibility is to finish it before that deadline.

To begin with, we should give "TICKET" to you for not knowing it.

Here is an eg of a ticket raise:

End user is not able to

1. Create Sales order for a customer from a new plant, since shipping point

determination is not happened. (Without shipping point the document becomes

INCOMPLETE and he will not be able to proceed further like DELIVERY,

BILLING).

He raises a ticket and the priority is set in one of the below:

1. Low 2. Medium 3. High.

Now you need to solve this ticket. You would analyze the problem and

identify that the SP configuration has to be done for the new plant.

You would request a transport for DEV CLIENT to BASIS. You do the change

and Request one more Transport to BASIS for QA client. The End user will

test the same by creating a sales order for the new plant and approve it.

Finally, you request a transport to move the changes to PRODUCTION. Once

the change is deployed in production the TICKET is closed. What I have

given is a small example. You would get some real issues with severity HIGH

in your day-day support.

Examples like shipping point determination is not determined...possible

reasons could be shipping point not assigned in org structure, shipping

point determination not maintained (shipping cond + loading group + plant)

etc..

1. Someone coming back to us that they cannot create a delivery note for

xyz company or cannot use VA01 transaction.

SOL : Basically authorization issues...usually we analyse what rights he

would require and pass on the same to basis team to give the adequate

authorization.

2. Sometimes endusers are not completely aware of the business process

leading to not performing a step which is required in the flow of

material/documents and surely leading errors in subsequent steps.

We need to figure out the same and take necessary action to fix the flow in

some cases and surely get the user gear up to the correct process.

3. In many cases we have to analyse why a particular document was not

created either manually or through automated process. Example be like why

the delivery document creation failed ?

4. Cases are also raised related to customized development where it does

not perform as required like a particular should have been in the report

but is not there..or any sort of bugs etc.

It requires to analyse the development and find the casue of the issue.

5. Enhancements..they usually contribute the most in support projects. I

feel in software industry we cannot have a complete

specification..something is surely misinterpreted or missed out, which is

usually realised after few months of go live. They are usually classified

as enhancements ..leading to small modifications or developments.

Case 1 :

Material: X

Plant : Y

Stock in Storage Location - A : 1 Unit

Stock in Storage Location - B : 1 Unit

Sales Order N0 1111111111 is created against storage location A &

Sales Order N0 2222222222 is created against storage location B &

In Case 1

I am able to do availbility check for Both the sales order as stocks are

available in both the storage location

In Case 2

Carried out availability check for sales order 1111111111 - Shedule lines

were generated against stocks in Storage Location A.

Now I transfer the stock from Storage - A through 309 movement to some

other material no - Z

Problem / Issue.

Since no stock is availble in Storage - A , Sales Order which was created

for Storage A pulls the stock from storage B for availablity to promise.

Now In this case I am not able to carry out availabilty check for Sales

Order 2222222222 inspite having stocks in storage - B as it has been

confirmed/pulled by sales order 1111111111.

Looking for following solution.

[1] I dont want Availability check at Plant level - I need at Storage

Section Level.

[2] As soon as 309 movement is carried out or stock is moved out to any

other storage or Plant then - Shedule lines for Sales Order 1111111111

should get deleted automatically as the material in storage location is no

more available.

Solution:

ATP at SL level, you need to insert the SL at item level of the sales

order. This will restrict the search.

2. For automatic recheck of ATP, I can suggest a batch job of V_V2

transaction .

Case 2: Back Order

1. When a sales order is created by end user there is no material

available.

I checked this by checking schedule line the confirmed quantity shows 0 qty

at schedule line.

Soln: Backorder processing

Logistics-SD-sales-Environment-backorders-backorder processing-enter sales

order number

2.END USER GOT A PROBLEM WHEN CREATING A SALES ORDER FOR MAKE TO ORDER

QUANTITY ENTERED IN SALES ORDER IS NOT PICKED AUTOMATICALLY AND IS ALSO NOT

PICKED WHEN ENTERED MANUALLY

SOLN:- SOLVED BY GOING TO MM02 SALES/GENERAL PLANT VIEW

CHANGE AVAILABILITY CHECK TO INDIVIDUAL REQUIREMENT (02) FROM DAILY

REQUIREMENT (01) IN MATERIAL MASTER

3.In the client site complete SAP system got struck by giving error: short

dump

When creating a sales order it didn’t allow me to save any order

Soln:I solved it first by going to lt22 and came to know its due to short

dump

Caused by S687 Infostructure

Goto img->logistics general->logistics data warehouse->updating->updating

control->Activate update chhose sales and distibution

double click on u r infostructure radio button and select asynchronous only

synchronous is not recommended.

Here s687 is selected synchronous which gave the error.

4. When customer returned goods.client want to make a gate pass by which u

can track the material returned or received

Soln: Go to Tcode LECI and enter the details about the truck like

time,licence plate,driver and save & print it.

There could be many such cases.