Approve by email

[Former Member]

Hi All,

I have a situation where a user recieves an email from procurement asking him to approve a shopping cart. He pressed "Approve by email" and got an undeliverable email message.

This has also happened to another shopping cart that he received.

I'm thinking that the email address he responds to may be wrong. Is there a place where I can view the email address in config, and correct it should I need to?

Rgds

TV

[Former Member]

Hi Tony,

All the offline emails approval/rejection requests would reach the Inbox of WF-BATCH. Please check if the communication method for wf-batch is INT E-mail and also an email ID is maintained in SU01.

Please also make sure that job for program RBBP_OFFLINE_EVAL is getting executed by WF-BATCH.

You can check the spool of this job to find out if the email approval has been picked up by the job.

Once offline approval is picked by this job, it comes to the Documents in SBWP Inbox of WF-BATCH and then gets processed to complete the workitem. Once the workitem is processed, this disappears from Documents.

Please check this and let me know if this process is happening fine in your case.

Please award points if this helps you.

Thanks & Regards,

Venkat

[Former Member]

Hi,

The job ZWORKFLOW_EMAIL which uses program RBBP_OFFLINE_EVAL is running correctly.

I've checked the email ID in SU01, and they are correct to.

Where do go to check the communication method for wf-batch?

[Ramki]

Hi Tony

Did you check the settings in SO50 ?

Best regards

Ramki

[Former Member]

Hi Ramki,

The settings are fine in SO50.

Communication type: Internet email

Correct recipients email address

Exit name:CL_BBP_SMTP_INBOUND_OFFAPP and CL_APPOINTMENT_REPLY

TV

[Ramki]

Hi Tony

You can check that email id in Txn SO50

Best regards

Ramki

[rajesh_rajendran2]

Hi ,

The Program associated with the offline approval is RBBP_OFFLINE_EVAL. There should be a batch job associted with the same in your system.

If there is a failure in the approval, you should generally see the reason for the same in the spool list for the batch job during the period of approval. You need to track it using either the approval work item no. or in some cases the shoping cart no.

The below link would detail the process of offline approval in SRM :

http://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/content.htm

I hope this answers your query.

Kindly award suitable points if the same was found helpful.

Regards,

Rajesh

[Former Member]

Hi Rajesh,

The approver gets the request to approve via his email, while online. So offline approval would not be relevant using program RBBP_OFFLINE_EVAL. Are there any other checks I can do, please?

Regards

Tony

[Former Member]

Hi

Please go through the threads as well ->

Regards

- Atul

[rajesh_rajendran2]

Hi,

This program is used for the transfer of SRM document to the Mailbox of the user - generally outlook.

Did you happpen to check the batch job in your system ?

Please refer the thread above too..

Regards,

Rajesh

Edited by: Rajesh Rajendran on Jan 24, 2008 12:31 PM